Terms of Service
Last Updated on March 25, 2026
Welcome to Jumbo! We know it is tempting to skip over these Terms, but we promise they’re important! They outline what you can expect from us as you dive into the games, and what we expect from you in return.
These Terms of Service are designed to help you understand the guidelines and rules that govern your use of our Platform. Please read them carefully, as they set out your rights and responsibilities when using our Services. By accessing or using the Platform, you agree to comply with these Terms.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, that require publishing the rules and regulations, Privacy Policy, and Terms of Service for access or usage of the domain name https://joinjumbo.com/ (the “Website”) and mobile application “Jumbo” (“App”)
About your Service Provider:
These Terms of Service (the “Terms”) constitute a legally binding agreement between Zumbo Innovations Private Limited, its subsidiaries, and affiliates ("Company," "we," "our," or "us") and you (“you”, “your”, or “User”). These Terms will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between us and you for the use of our Website https://joinjumbo.com/ (“Website”), our mobile application “Jumbo” (“App”) and our Services or any other websites, applications and services we offer from time to time by or in connection therewith (collectively called as the “Platform”). The Platform is owned and operated by Zumbo Innovations Private Limited, having its registered office at N138, Lgf Panchsheel Park, Panchsheel Enclave, South Delhi, New Delhi, Delhi, India, 110017
For the purpose of these Terms, wherever the context so requires, "you" or “your” or "User" shall mean any natural person who accesses, participates, and/or utilizes the Platform and/or our Services. The applicability of these Terms extends to Users regardless of the device type used for accessing our Platform, whether it be a laptop/desktop or a mobile/tablet device.
About the Platform:
The following constitutes the “Services”:
The Platform offers an integrated digital commerce ecosystem that enables Users to purchase products of their choice, along with interactive and gamified features designed to enhance user engagement on the Platform. In addition to shopping, users may participate in various free to play social games available on the Platform and based on their participation and performance, in accordance with the applicable rules, unlock deals. The money added to the closed-loop prepaid instrument wallet of the platform, also known as Shopping Credits, is solely used to make purchases on the Platform. Shopping Credits are non-withdrawable, non-transferable credits that may be used solely for purchasing products and services made available through the Platform’s integrated shopping features. Through its gamified design, integrated shopping features, secure payment infrastructure, and user account management tools, the Platform seeks to provide an engaging and interactive experience where Users can buy their favourite products and services, and also have a fun experience by playing free to play social games and engaging in platform activities, without the risk of losing any money through cash wagering or stake-based gaming.
The Platform does not offer any online money gaming activities, cash wagering or cash prizes of any kind. The Platform does not permit cash wagering, betting, or gambling, and does not offer any cash payouts or withdrawals in connection with gameplay. Any rewards earned through gameplay are only virtual in nature and may be utilised only in the manner expressly permitted under these Terms and the applicable Game Rules.
Acceptance of Terms:
Our role under these Terms is limited to administration and managing the Platform, including any Services made available to you on the Platform.
ACCESSING, BROWSING, PLAYING OR OTHERWISE USING THE PLATFORM AND/OR SERVICES INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS, SO PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING.
THE GAMING FEATURES AVAILABLE ON THE PLATFORM ARE PROVIDED STRICTLY FOR AMUSEMENT AND USER ENGAGEMENT PURPOSES ONLY. THE PLATFORM ITSELF IS PRIMARILY A SHOPPING PLATFORM THAT SERVES A LEGITIMATE COMMERCIAL PURPOSE, AND THE GAMING ELEMENTS ARE ANCILLARY IN NATURE. WHILE USERS MAY PARTICIPATE IN GAMES AND RECEIVE VIRTUAL, NON-MONETARY REWARDS SUCH AS GAME TOKENS OR DIAMONDS, THE PLATFORM DOES NOT INVOLVE, FACILITATE, OR PERMIT ANY FORM OF REAL-MONEY GAMBLING, WAGERING, OR BETTING. NO MONEY, WHETHER DIRECTLY OR INDIRECTLY, IS REQUIRED TO PARTICIPATE IN ANY GAMEPLAY ON THE PLATFORM. FURTHER, NO CASH WINNINGS, MONETARY BENEFITS, OR WITHDRAWALS ARE OFFERED OR PERMITTED. ALL PARTICIPATION IN GAMES IS PURELY FOR ENTERTAINMENT AND ENGAGEMENT PURPOSES..
By impliedly or expressly accepting these Terms, you also accept and agree to be bound by our other policies (incorporated by way of reference) as amended from time to time. We encourage you to read the Privacy Policy, Return, Refund and Cancellation Policy, Delivery and Shipping Policy, and Game Rules in conjunction with these Terms to better understand how you can update, manage, export, and delete your information. If you do not agree with anything provided herein, please do not use or access our Platform and/or Services.
We reserve the unilateral right to change the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above, and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Platform and/or Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.
Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database, and content on the Platform. We may also need to restrict users’ access to parts and/or all of the Platform without notice in the event of technical disruptions or other similar events, and we shall not be liable to the users in such cases.
DEFINITIONS
In these Terms, the following expressions have the following meanings unless otherwise stated:
“Applicable Law” shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval, directive, guideline, requirement, or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any authority having jurisdiction in India, whether in effect as of the date of these Terms or thereafter.
"Diamonds" refer to virtual, non-monetary reward units earned by Users through participation in games or other activities on the Platform, in accordance with the applicable rules.
"Game Tokens" refer to virtual, non-monetary units provided by the Platform to enable Users to participate in games. Game Tokens have no monetary value, cannot be purchased for money, are not redeemable or withdrawable for cash, and are non-transferable.
"Jumbo Gift Cards" refer to promotional vouchers issued by the Platform upon the expiry of unused Shopping Credits, having a value equivalent to such expired Shopping Credits, and usable solely for purchasing products from the Jumbo Shop in accordance with their applicable terms. Jumbo Gift Cards are not redeemable for cash, are non-transferable, and are valid for the period specified at the time of issuance.
"Jumbo Shop" refers to the digital marketplace within the App where a variety of products are available for purchase. These products can only be bought using Shopping Credits, as specified in these Terms.
"Jumbo Wallet" refers to the in-App facility provided to Users for holding and managing their Shopping Credits, Game Tokens, and Diamonds. The Jumbo Wallet is not a bank account, payment account, or stored-value instrument and does not facilitate cash deposits or withdrawals.
"Shopping Credits" refer to prepaid, non-withdrawable credits made available to Users for the limited purpose of purchasing products and services offered on the Platform. Shopping Credits are not transferable, not redeemable for cash, and usable only in accordance with these Terms.
“Fantasy Games” refer to skill-based games offered on the Platform in which Users create virtual teams or selections and compete against other Users based on predefined rules and scoring criteria, as further governed by the applicable Game Rules and any specific terms or appendices.
“League Leaderboards” refer to time-bound promotional or engagement-based initiatives offered by the Platform, including league-level rankings or reward programs, which are not games or contests and are governed by separate terms, if any.
WHO MAY USE OUR PLATFORM AND SERVICES?
We welcome individuals to utilize our Services, subject to adherence to these Terms of Service. To ensure clarity, here's who may and may not use our Services:
Eligible Users: Users who are (i) at least 18 years old, (ii) capable of forming a legally binding agreement, and (iii) have the intention and capacity to utilize our Services effectively are eligible to use our Platform. By accessing or using our Platform and Services, you represent and warrant that you meet these eligibility criteria.
Prohibited Users:
Individuals under 18 years old: Minors under the age of 18 are not eligible to use our Services. If you are under 18, please refrain from using our Platform.
Users previously barred from using the Services: Users who have been previously suspended or prohibited from accessing our Services by us or any competent authority are not allowed to use our Platform.
Users Engaging in Illegal Activities: Individuals engaged in or intending to engage in any activity that is illegal under Applicable Law, including but not limited to fraud, money laundering, and terrorism financing.
Users with Conflicting Interests: Individuals whose circumstances or conduct create conflicts of interest or pose a risk to the integrity, security, or lawful operation of the Platform.
Compliance with Laws:
All Users must comply with Applicable Laws, regulations, and policies when using our Platform and/or Services. It is your responsibility to ensure that your use of the Platform does not violate any laws or regulations in your jurisdiction.
HOW CAN YOU ACCESS OUR PLATFORM AND SERVICES?
Account Registration and Verification:
To utilize our Services, you must download our App from the official app store compatible with your mobile device, such as the Apple App Store or the Google Play Store.
After installing the App, you must complete the one-time sign-in process with us by setting up a User account (the “Account”). To create an Account, you must provide a valid and active mobile number. As part of the verification process, a One-Time Password (OTP) will be sent to the provided mobile number, which must be entered to complete registration.
You are solely responsible for maintaining the confidentiality of your Account credentials and are liable for all activities conducted under the Account. If you have previously registered, you should log in/sign in to your Account using the same mobile number provided during the initial registration process. Please note that no fee is required to register on the Platform.
Account Security and Update:
You are responsible for safeguarding your Account credentials, including the OTP, and preventing unauthorized access to your Account. Any unauthorized use of an Account must be reported to the Company immediately for investigation.
If you suspect that unauthorized access has been made to your Account, you must notify us immediately by email at support@joinjumbo.com. We will investigate any alleged unauthorized Account activity. Notwithstanding any other terms pertaining to our right to disable or block access to your Account, we reserve the right to disable or block your Account at any time when it is suspected that unauthorized access has been made to your Account.
If you share or allow others to have access to your Platform by creating separate profiles or otherwise, you assume exclusive liability and responsibility for all activities conducted on your Platform, as well as any resulting consequences.
You acknowledge and agree that we shall not be liable or responsible for the activities or consequences arising from the use or misuse of any information in your Account or on your Platform.
User Responsibilities:
You agree:
to fully comply with all Applicable Laws and any other contractual terms that govern your use of the Platform and Services, including those specific laws applicable to you in any of your geographical locations, and to use the Services only for lawful purposes.;
to provide your Account information and other information required to deliver our Services to you accurately, and failure to maintain such accurate information, including having an invalid or expired payment method, may result in the inability to access and use the Services;
to take responsibility for all activities associated with your Account. We retain the right, at our sole discretion, to revoke, reclaim, or modify a username (or first/last name) you choose if we deem, in our judgment, that such username is inappropriate, obscene, or otherwise objectionable;
to notify us in writing immediately if you become aware of any unauthorised use. You are responsible for any activity on our Platform arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure;
to not create an Account on behalf of anyone other than yourself without their permission. Additionally, using a username with the intent to impersonate another person, or using a username Account that is subject to the rights of someone else without proper authorization is not allowed;
to not assign or transfer your Account to any other person or entity;
to provide proof of identity, as and when required, to access or use the Services in certain cases. Refusal to provide proof of identity may result in denial of access to or use of the Services;
that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account, including without limitation, situations where you have neglected to update your mobile phone number and/or email address on the Platform; and
that we do not provide any legal advice or any recommendation with respect to any laws or requirements applicable to your use, or your compliance therewith.
Account Suspension and/or Deletion:
You agree to promptly inform us of any unauthorized use of your Account. In the event of a suspected security breach or misuse of your Account, we reserve the right to temporarily suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision.
You shall be solely responsible for the accuracy and correctness of all such details/information given by you during Account setup. If we have reason to doubt the correctness of any details/information furnished by you, or in case any information furnished by you is found incorrect, false, or misleading, we reserve the right to cancel or suspend your registration permanently or for such period as we deem fit.
WHAT ARE THE FEATURES OF OUR APP?
Upon registration, you will be taken to the App’s home screen, which provides access to the following features and functionalities:
Profile section:
In this section, you can manage your Personal Information and access key functionalities. The Profile Section allows you to:
edit your personal information, such as name, email ID, mobile number, and address;
view your transaction history, including past orders;
access important legal policies, including these Terms, the Privacy Policy, Return, Refund and Cancellation Policy, Shipping Policy, and Game Rules; and
reach out to our support team through options like call or send an email to our customer support team at support@joinjumbo.in for assistance or queries.
Play:
By selecting this option, you can explore and participate in a variety of games offered on the App, such as, but not limited to, Daily Spin, Ludo Express, Finding Jumbo, Powerplay, Jumbo Fantasy, Predicto and Level Up. Each game has its own set of rules, which can be accessed directly within the App. The Company reserves the right to enable, disable or remove the games at any time without any prior notice to you.
Participation in games on the Platform requires the use of a specified number of Game Tokens, as determined for each game. Based on participation and performance, Users may earn virtual rewards such as additional Game Tokens or Diamonds, in accordance with the applicable rules.
Certain games or features on the Platform, including Fantasy Games and league-level promotional or engagement-based leaderboards, may be governed by additional terms, schedules, or appendices to these Terms and/or the Game Rules. For detailed rules and guidelines for each game, please refer to our Game Rules policy. We strongly encourage you to read and review these rules before participating.
Employees, agents, consultants, contractors, promoters, and other representatives of the Company or its affiliates shall not be eligible to receive any credits, rewards, prizes, or benefits offered on the Platform, unless expressly permitted by the Company in writing.
Jumbo Shop:
The Jumbo Shop is an exciting marketplace within the App where you can purchase various products using Shopping Credits. Each product in the Jumbo Shop is assigned a specific price in terms of Shopping Credits.
To make a purchase, you must have the required amount of Shopping Credits available in your account. If you do not have sufficient Shopping Credits, you will be unable to complete the purchase. However, you can conveniently top up your Shopping Credits through the Jumbo Wallet. After adding the product to your cart and proceeding to checkout, the order will be automatically placed once the payment for Shopping Credits is completed.
If you encounter any issues with your purchase from the Jumbo Shop, you can contact our support team using the in-App functionalities for a call or send an email to our customer support team at support@joinjumbo.in.
Subject to these Terms and the terms outlined in the Shipping Policy and Return, Refund and Cancellation Policy, the Platform permits you to initiate returns and/or cancellations of the products you ordered. Please note that returns or cancellations must be made within the specified timeframes mentioned in the applicable policies. Refunds, if applicable, will be processed in accordance with the terms set forth in the Return, Refund, and Cancellation Policy.
For detailed information, please review our Delivery and Shipping Policy and Return, Refund, and Cancellation Policy.
Jumbo Wallet:
The Jumbo Wallet is a centralized hub that allows you to efficiently manage your Shopping Credits, Game Tokens, and Diamonds. It enables you to add and hold Shopping Credits, Game Token and Diamonds, track balances, and utilize these resources within the Platform. The Jumbo Wallet is not a bank account or payment account and does not facilitate cash withdrawals. As per RBI guidelines, as a closed-loop Prepaid Payment Instrument (PPI), the Jumbo Wallet is limited to transactions within the Jumbo ecosystem and cannot be used for external payments or withdrawals.
Shopping Credits: The Shopping Credits can be obtained by: (i) adding funds directly through the Jumbo Wallet, for the purpose of purchasing products available on the Jumbo Shop; (ii) claiming rewards against Diamonds; or (iii) receiving promotional or bonus credits as determined by the Platform. Pursuant to Clause 4 of the Game Rules, Shopping Credits are non-refundable, non-transferable, and cannot be withdrawn once added to the Jumbo Wallet. They can only be used to purchase various products from Jumbo Shop. You must utilize your Shopping Credits within 365 days from the date of topup into your Jumbo Wallet. Any unused Shopping Credits, which are topped up by adding funds into the wallet, beyond this period, i.e. 365 days, will automatically expire and be converted into a Jumbo Gift Card for use at the Jumbo Shop, subject to its own validity terms and conditions. Any promotional Shopping Credits received, ie, Shopping Credits earned from methods other than topping up, will expire in 30 Days from the date of credit if they remain unutilized.
Game Tokens: Game Tokens can be acquired by multiple methods, such as Referrals, any in-app engagement, promotional activity, a bonus whenever you add funds to your Jumbo Wallet, or shop. Please note that we reserve the right to modify this offering at any time without prior notice. Game Tokens may also be earned through gameplay and other features as specified in the Game Rules policy. Game Tokens are non-transferable, cannot be bought and cannot be redeemed for real money. Please note that Game Tokens have no monetary value. Game Tokens will expire in 30 Days from the date of credit if they remain unutilized.
Diamonds: Diamonds have no monetary value, are not legal tender, are not redeemable for cash, and are non-transferable. Diamonds may be utilized only in the manner expressly permitted under these Terms, the Game Rules, and any applicable policies, including claiming available Shopping Credits, coupons, or other non-cash benefits offered on the Platform. Diamonds are subject to expiry if not utilized within the period of 30 days from the date of credit.
Jumbo Gift Cards: Subject to Clause 4 of the Game Rules, the Jumbo Gift Cards can be utilized to purchase the products from Jumbo Shop, within their validity period, i.e. 1 day. Jumbo Gift Cards are not transferable, not redeemable for cash, and cannot be exchanged for value outside the Platform or transferred to third parties. You understand that the Company reserves the right to modify, suspend, or terminate the issuance or validity of Jumbo Gift Cards.
To learn more about earning and using Shopping Credits, Game Tokens, and Diamonds, as well as details regarding in-App coupons and gift cards, please refer to our Game Rules policy.
All payments and monetary transactions on the Platform are conducted through the Jumbo Wallet and are subject to Clause 5 of these Terms.
Automated Systems, Algorithms, and Bots:
The Platform utilizes automated systems, algorithms, and other technology-enabled tools to operate, manage, and enhance its features and functionalities. Such automated systems may be used, without limitation, for purposes including scoring, rankings, leaderboards, reward allocation, eligibility checks, fraud detection, security monitoring, and overall Platform operations.
Users acknowledge and agree that certain interactions, decisions, outcomes, or determinations on the Platform may be generated or influenced by automated processes and that the Platform does not guarantee human-only participation, manual review, or intervention in respect of any activity, feature, or outcome.
The Platform may deploy system-controlled automated tools or bots for operational, testing, security, or integrity-related purposes. Additionally, in limited circumstances and solely to ensure seamless gameplay experience, the Platform may utilize algorithms, automated systems, or computer-operated players within its Games, and Users may be matched or interact with such systems during gameplay. Such automated tools or bots are not Users, do not represent Users.
Any outputs, rankings, outcomes, or determinations generated through automated systems are subject to these Terms and the applicable Game Rules. Users acknowledge that no rights, entitlements, or expectations arise solely from the functioning of automated systems, and that the Platform’s determinations, whether automated or otherwise, shall be final, subject to applicable grievance and dispute resolution mechanisms under these Terms.
WHAT ARE THE PAYMENT TERMS?
You acknowledge that the registration on the Platform is free of charge.
You further acknowledge and agree that the Company may charge a platform convenience fee at the time you add funds to obtain Shopping Credits through the Platform.
In addition, payments made through third-party payment gateways or processors may be subject to payment processing charges, levied by such third parties in accordance with their applicable terms.
Any applicable convenience fee or payment processing charge shall be clearly disclosed to you at the time of the transaction, prior to confirmation of payment. Such fees, once charged, shall be non-refundable, except as required under Applicable Law. The Company reserves the right to modify, introduce, or revise any such fees from time to time, subject to disclosure in accordance with these Terms.
You are authorized to use valid credit/debit cards, or any other accepted payment methods, including online banking facilities and Unified Payment Interface (UPI), for transactional activities (“Virtual Payment Modes”) on our Platform. You are required to provide accurate and complete details of your credit/debit cards, online banking accounts, or UPI. It is your responsibility to ensure the correctness of the information provided, and any incurred costs, expenses, losses, or damages resulting from the submission of incorrect details are solely your responsibility.
We disclaim any responsibility and liability for any loss or damage incurred by you during the utilization of available payment methods on the Platform. This includes but is not limited to, instances such as:
Lack of authorization for a transaction;
Exceeding the mutually agreed preset limit between you and the respective bank;
Payment issues arising from the transaction; and/or
Transaction being declined due to any other reasons.
All payments and transactions you make on the Platform shall be compulsorily in Indian Rupee (INR). The Platform will not facilitate transactions concerning any other form of currency with respect to the purchases made on the Platform.
We use Razorpay as a provider of payment gateway services (“Payment Processor”) on the Platform. You acknowledge and agree that any payment made on the Platform shall also be subject to the terms and conditions of our Payment Processor, which can be found here. You agree and acknowledge that in the future, we may utilize the services of other payment service providers, and you shall be subject to their terms and conditions as and when applicable.
Users are solely responsible for ensuring compliance with all applicable taxation laws, including but not limited to the payment of taxes and deductions at source (TDS) as required under relevant laws. The Company will deduct applicable TDS or any other mandatory taxes at the rates prescribed by law before disbursing winnings or payouts.
It is the User's responsibility to declare such income and meet all taxation obligations as per the laws of their jurisdiction. The Company is not liable for any additional taxes, penalties, or legal obligations arising from the User's failure to comply with applicable tax regulations. Users are encouraged to consult with a tax professional to understand their liabilities.
By accepting these Terms, you expressly authorize our service providers and us to electronically collect, process, facilitate, and remit payments, including the transaction amount, through electronic means between Users on the Platform.
You acknowledge, understand, and agree that the payment facility provided by us constitutes neither a banking nor a financial service. Instead, we function as a facilitator, offering an electronic, automated online payment and remittance facility for transactions on the Platform through the existing authorized banking infrastructure and credit card payment gateway networks. It is imperative to clarify that, in providing the payment facility, we assume neither the role of a trustee nor engage in a fiduciary capacity concerning the transaction, thereby absolving ourselves from such responsibilities.
We affirm that the information provided by you in this regard will be treated as confidential and will not be divulged to any third party, except:
as mentioned in our Privacy Policy;
as necessitated by the Applicable Laws;
and/or processes of any government authority, and/or in connection with any judicial proceedings pertaining to legal actions, suits, and/or proceedings arising from or related to these Terms.
We diligently work with our Payment Processor to report and pursue both confirmed and suspected instances of UPI or credit/debit card fraud concerning our Services. We may request additional authorization from you, and the decision to seek further authorization rests solely with us. We retain the right to annul, postpone, decline delivery, or retract any transaction in case of suspected fraud. We shall not be held liable to you for any losses arising from such cancellation.
During the transaction process, the Payment Processor collects specific information such as user ID, time, date, IP address, and other relevant details aimed at identifying individuals involved in fraudulent activities. In cases where a transaction is suspected to be fraudulent, all records will be provided, with or without a summons, to law enforcement agencies and the credit/debit card company for a thorough fraud investigation. We are committed to collaborating with authorities to ensure the prosecution of offenders to the maximum extent permitted by law.
You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processor refused the payment for any other reason.
You agree and accept that all nuances and modalities relating to Virtual Payment Modes shall be separately governed by the Payment Processor. We would not be responsible, in any manner whatsoever, for any liability that may arise in relation to any aspect of relating to the Virtual Payment Modes (including any fraudulent transaction). The payments made on the Platform are non-refundable.
WHAT ARE THE USER CONTENT GUIDELINES?
In utilizing our Platform and Services, you may provide, display, submit, or otherwise share your Personal Information through the App, provide Feedback for your experience with the App (in written and/or audio-visual format), or other information as may be required account operation, reward processing, or order fulfilment, and other content you choose to submit(collectively referred to as "User Content").
By doing so, you provide us with a worldwide, irrevocable, non-exclusive, royalty-free license to employ, reproduce, store, and distribute User Content within the operational scope of the App's functionalities and our Services. This includes but is not limited to delivering various products from the Jumbo Shop as ordered by you, or for marketing, promotional and advertising purposes across any media now known or hereafter devised. You acknowledge that we may utilize any User Content consistent with our Privacy Policy, and you shall not be entitled to any payment or other compensation for such use. For the avoidance of doubt, the Company shall not use your name, image, likeness, or other personally identifiable information for marketing or advertising purposes without your consent, except as permitted under the Privacy Policy or Applicable Law.
It’s your responsibility to ensure that the User Content abides by applicable jurisdictional laws and any agreement entered into. We aren’t responsible for any harm resulting from anyone’s access, use, or downloading of User Content, or for any harm resulting from third-party websites. You’re responsible for taking the necessary precautions to protect yourself and your mobile devices from viruses, worms, Trojan horses, and other harmful or destructive content.
User Content must comply with the Content Standards set out in this Clause. User Content must not-
contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person;
violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service, or our Privacy Policy;
be likely to deceive any person;
promote any illegal activity, or advocate, promote, or assist any unlawful act;
cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person;
impersonate any person, or misrepresent your identity or affiliation with any person or organisation;
involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising;
give the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case;
The User acknowledges that we may or may not pre-screen User Content. However, we retain the right (but are not obligated) to pre-screen, refuse, or remove any User Content and/or products from the Platform at any time, for any reason. This includes, but is not limited to, instances where we receive claims, allegations, or complaints from third parties and/or authorities related to such User Content, or for no reason at all. However, we do not endorse or guarantee the accuracy, completeness, or reliability of any User Content.
You agree that the User Content is (and will continue to be) true, current, accurate, non-harmful, non-infringing upon any third party rights, and in no way unlawful for you to upload, import, export, copy, possess, post, publish, transmit, display or otherwise use, in the country in which you reside.
You agree and allow us to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their Intellectual Property Rights or their right to privacy.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we do not undertake to review all material before it is posted on the Platform, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any User or third party. We have no liability or responsibility to anyone for the performance or nonperformance of the activities described in this Clause.
Feedback and Reviews: The following terms constitute “Feedback Policy”:
You may submit your ratings on your experience with our Platform and Services or provide reviews and feedback (collectively, “Feedback”) to us in written or audio-visual format, and/or share such Feedback with other Users, or the public. If you submit Feedback, it shall be exclusively owned by our Company.
By providing such Feedback to us, you acknowledge and agree that it may be used by us in order to: (i) further develop, customise, and improve our Platform and Services, (ii) provide ongoing assistance and technical support, (iii) contact you with general or personalised platform-related notices and/or interview requests based on your ratings and Feedback or otherwise, (iv) facilitate, sponsor, and offer certain promotions, and monitor performance, (v) create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our Platform and Services, (vi) enhance our data security and fraud prevention capabilities, and (vii) comply with any Applicable Laws and regulations, or for any other purpose.
We may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to post Feedback or remove any Feedback posted in our public forums for any reason at our sole discretion.
In addition, you (1) represent and warrant that such Feedback is accurate, complete, and does not infringe on any third-party rights; (2) irrevocably assign to us any right, title, and interest you may have in such Feedback and (3) explicitly and irrevocably waive any and all claims relating to any past, present, or future moral rights, artists’ rights, or any other similar rights worldwide in or to such Feedback.
LICENSE FOR USE
Platform License: Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, limited right to access and use the Platform and install our App on wireless electronic devices owned or controlled by you. You are granted access to use the App strictly in accordance with the terms and conditions of this App license contained in these Terms. You shall not:
decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Platform, except as permitted by Applicable Law;
make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Platform;
violate any Applicable Laws, rules, or regulations in connection with your access or use of the Platform;
remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us;
use the Platform for any purpose for which it is not designed or intended;
make the Platform available over a network or other environment permitting access or use by multiple devices or Users at the same time;
use the Platform and/or Services for creating a product, service, or software that is directly or indirectly competitive with or in any way a substitute for the Platform and/or Services;
use the Platform to send automated queries to any website or to send any unsolicited commercial email; and/or
use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the Platform.
Apple and Android Devices: The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an 'App Distributor') to access the App:
The license granted to you for our App is a limited, non-transferable license to use the application on a device operating on Apple iOS or Android platforms, subject to the usage rules outlined in the applicable App Distributor’s terms of service, as well as any terms and conditions, including updates, as applicable from time to time.
We are responsible for providing any maintenance and support services with respect to the App as specified in these Terms or as otherwise required under Applicable Law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
To the maximum extent permitted by Applicable Law, the App Distributor will have no warranty obligation whatsoever with respect to the App.
You must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement.
You acknowledge and agree that the App Distributors are third-party beneficiaries of these Terms. Each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Usage Restrictions:
This license does not allow you to:
engage in any unauthorized resale or commercial use of the Platform and/or Services;
use any data mining, robots, or similar data gathering and extraction tools on the Platform; and
use the Platform and/or Services in a manner that could damage, disable, overburden, or impair our Platform or interfere with any other party's use and enjoyment of the Platform and/or Services.
OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS
Ownership Rights:
You acknowledge that no ownership of the Platform is being transferred. All rights, Intellectual Property, and interests in the Platform remain the exclusive property of the Company, its affiliates, or its licensors.
Intellectual Property Rights:
All rights, title, and interest in and to the Platform, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any Applicable Law (including any artwork, graphics, images, website templates, and widgets, literary work, source, and object code, software, computer code (including HTML), applications, audio, music, video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of the Platform or Services, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, inventions, trade secrets, logos, domains, customised URLs, trademarks, service marks, trade names and other proprietary identifiers, whether or not registered and/or capable of being registered (collectively, “Company’s Intellectual Property”), and any derivations thereof, are owned by and/or licensed to the Company.
You understand that the Platform may display or list products from various third-party brands, and the intellectual property rights, including trademarks, logos, and other proprietary content associated with these brands, remain the exclusive property of the respective owners. The Company does not claim any ownership or rights over such third-party intellectual property, and its inclusion in the Platform is solely for the purpose of facilitating transactions and providing information to Users.
Subject to the provisions of these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use our Platform and/or Services strictly for its intended purposes. This licence explicitly does not confer any ownership rights to you except as otherwise stated in this Clause, and any unauthorised use constitutes a material breach of these Terms.
All copyright and other intellectual property rights in the material on our Platform are reserved.
All intellectual property rights discovered, developed, or otherwise coming into existence as a result of, for the purposes of, or in connection with, the Platform or the provision of any Services will automatically vest in and are assigned to us, including any enhancements, improvements and modifications to the Intellectual Property. You must not represent to anyone or in any manner whatsoever that they are the proprietor of the Platform and/or Intellectual Property.
We respect the intellectual property rights of others, and you are expected to do the same. Uploading, posting, or otherwise transmitting any content that infringes on the Company's or any third party’s intellectual property rights is strictly prohibited. We reserve the right to promptly remove any infringing content from our Platform and take legal action if necessary.
You are not permitted to reproduce, modify, create derivative works, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform, and/or Services except as expressly permitted by the Company, except as follows:
Your computer/mobile device may store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser/ mobile operating system for display enhancement purposes.
You may take screenshots of the Platform interface for your own personal use and not for further reproduction, publication, or distribution.
You may download a single copy of the App to your mobile device solely for your own personal, non-commercial use.
If we provide social media features with certain content, you may take such actions as are enabled by such features.
For the avoidance of doubt, any screenshots, screen recordings, or visual captures of the Platform interface, gameplay, features, or Services, whether taken by you or generated through use of the Platform, do not confer any ownership or intellectual property rights upon you. All copyrights and other intellectual property rights in such materials, including the look and feel, layout, graphics, and audiovisual elements of the Platform, remain the exclusive property of the Company. Any use of such screenshots or recordings beyond the limited permissions expressly stated above is strictly prohibited.
You must not:
Modify copies of any materials from this Platform.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Platform.
These Terms do not convey any right or interest in or to the Company’s Intellectual Property (or any part thereof), except only for the limited license expressly granted above. Nothing in these Terms constitutes an assignment or waiver of the Company’s Intellectual Property rights under any law.
Use of your Intellectual Property:
You retain ownership rights to the User Content. By providing us with User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such User Content. To the extent that any User Content includes personal information of the User or third party, it will be handled in accordance with our Privacy Policy.
You acknowledge and agree that if you elect to upload any information or User Content to the Platform, you are solely responsible for that information or User Content and that we will not be liable for any loss, expenses, liabilities, costs, or damages that are caused by the information you provide on the Platform.
You agree that we may refer to you, your name and make reference to you as a customer of ours in any communications or publications for the purposes of marketing or promoting our business, provided that any proposed communication or reference is approved in writing in advance by you.
Report Copyright Infringements:
You agree not to upload or transmit any communications or User Content that infringes or violates the rights of any party while using our Platform. We do not permit infringing materials to remain on our Platform and encourage Users to promptly notify us if they believe any materials on our Platform, including advertisements or linked User Content, infringe third-party copyrights.
Upon receipt of a proper notice of claimed infringement under the Copyright Act,1957 (the “Act”), we will respond promptly to remove or disable access to the allegedly infringing material. We will follow the procedures specified in the Act to resolve the claim between the notifying party and the alleged infringer responsible for the User Content.
To report copyright infringement issues, please reach out to us at company@joinjumbo.com.
We reserve the right to terminate contractual relationships with third parties who repeatedly infringe the copyrights of others.
In the event that we receive notice regarding a copyright infringement, we may cancel your Account, or remove any User Content in our sole discretion, with or without prior notice to you. Any notices filed pursuant to this may be deemed accepted, applicable, and compliant with the Act, or not, at our sole reasonable discretion. We reserve the right to notify the person or entity providing the infringement notice of such an action and provide any details included therein.
The Company has no obligation to monitor or enforce any intellectual property rights that may be associated with User Content you provide to us, but the Company does have the right to enforce such rights through any means it sees fit.
WHAT CAN YOU DO AND WHAT IS A NO-GO WHEN USING OUR PLATFORM?
Subject to compliance with these Terms, including the 'Prohibited Uses' defined in Clause 9.6 below, we grant you a non-exclusive, non-transferable, revocable license to access our Platform and install our App for utilizing our Services.
Subject to compliance with these Terms, we may offer to provide the Services as more comprehensively described on the Platform. These Services, selected by you, are intended solely for your own use and are not to be used or exploited for the benefit of any third party.
The provision of Services will be carried out on a best-efforts basis. We do not provide any warranties for the continuous availability or the accuracy of any content or User Content.
You agree to be polite and respectful when you communicate or interact with others on the Platform or otherwise.
You agree not to compel others to create an Account, leave a review, or otherwise interact with a third-party website, application or service unless authorized by us.
Prohibited Uses:
While using our Platform and/or Services, you consent to abstain from activities that contravene these Terms, encompassing fraudulent acts, spamming, hacking, and any actions that could disrupt the operations of our Platform.
While using our Platform, you are strictly prohibited from assuming the identity of others or indulging in any conduct that may falsely represent their identity.
You shall not edit or otherwise modify any material on our Platform unless you own or control the relevant information.
You are prohibited from probing, scanning, or testing the vulnerability of our Platform without our permission.
You agree not to submit, transmit, or display any User Content, or use in a context, that may be deemed as defamatory, libelous, obscene, harassing, threatening, incendiary, abusive, racist, offensive, deceptive, or fraudulent, encouraging criminal or harmful conduct, or which otherwise violates the rights of our Platform or any third party (including any intellectual property rights, privacy rights, contractual or fiduciary rights), or otherwise shows any person, entity or brand in a bad or disparaging light, without their prior explicit approval.
You agree not to publish and/or make any use of our Platform and/or Services on any website, media, network, or system other than those provided by the Company and/or frame, “deep link”, “page-scrape”, mirror, and/or create a browser or border environment around any of the Services, our Platform (or any part thereof), except as expressly permitted by the Company, in advance and in writing.
You are prohibited from using our Platform to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You are prohibited from decrypting or deciphering any communications sent by or to our Platform without our permission.
You shall not conduct any systematic or automated data collection activities, which include, without limitation, scraping, data mining, data extraction, and data harvesting on or in relation to our Platform without our express written consent.
You shall not use our Platform, Services or User Content or any part thereof except by means of the public interfaces.
You shall not use data collected from our Platform for any direct marketing activity, including, without limitation, email marketing, SMS marketing, telemarketing, and direct mailing.
You agree not to remove or alter any copyright notices, watermarks, restrictions, and signs indicating proprietary rights of any of our licensors, including copyright mark [©], creative commons [(cc)] indicators, or trademarks [® or ™] contained in or accompanying the Services and/or Platform.
You must not do anything that interferes with the normal use of our Platform and/or Services.
You must not systematically retrieve Personal Information, data or other content from our Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
You must not engage in any automated use of the system, such as using scripts to send comments or messages or using any data mining, robots, or similar data gathering and extraction tools.
Additional activities that are prohibited:
You may not access or use our Platform and/or our Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
The Users of our Platform agree not to:
trick, defraud, or mislead other Users and us, especially in any attempt to learn sensitive information;
circumvent, disable, or otherwise interfere with security-related features of our Platform, including features that prevent or restrict the use or copying of any User Content or enforce limitations on the use of our Platform, Services and/or the User Content contained therein;
disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
use any information obtained from our Platform in order to harass, abuse, or harm another person;
make improper use of our Platform and/or Services or submit false reports of abuse or misconduct;
use the Services in a manner inconsistent with any Applicable Laws or regulations;
engage in unauthorized framing of or linking to the Services;
upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any person’s uninterrupted use and enjoyment of our Platform and/or Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of our Platform and/or Services;
attempt to impersonate another User or person or use the username of another User;
upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms');
interfere with, disrupt, or create an undue burden on our Platform or the networks or services connected to them;
harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you;
attempt to bypass any measures of our Platform and/or Services designed to prevent or restrict access to our Platform and/or Services, or any portion thereof;
copy or adapt our Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including, without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses our Platform, or use or launch any unauthorized script or other software;
make any unauthorized use of our Platform and/or Services, including collecting email addresses of Users by electronic or other means for the purpose of sending unsolicited emails by automated means or under false pretenses.
You acknowledge and agree that your failure to abide by any of the foregoing or any misrepresentation made by you herein may result in the immediate termination of your User Account or your access to our Platform and/or any Services provided to you, with or without further notice to you, and without any refund of amounts paid on account of any such Services.
GAME INTEGRITY AND ANTI-CHEATING MEASURES
The Company continuously monitors gameplay and reserves the right to audit User activities to detect and investigate suspicious activities, such as unusual patterns of winnings, gameplay behaviors that deviate from typical user engagement, or reported incidents of cheating, fraud, or rule violations. You understand and agree that if any irregularities are identified, the Company may temporarily restrict the User's access to the Platform or specific features during the investigation and take appropriate corrective actions, including but not limited to withholding rewards, suspending accounts, or reporting the matter to relevant governmental authorities.
You acknowledge and agree that the use of bots, scripts, or any form of automated software to manipulate gameplay, earn rewards, or gain an unfair advantage is strictly prohibited. You further agree that detection of such tools will result in immediate account suspension and forfeiture of all Diamonds, Shopping Credits, Game token and other rewards.
You must not attempt to exploit any technical vulnerabilities or loopholes, if any, within the Platform to your advantage. Any identified exploit must be reported to the Company immediately. You acknowledge that failure to do so, or any attempt to use such exploits, will result in severe penalties as outlined in this Clause.
You understand that each User is permitted to create and operate only one account on the Platform. You agree that the creation of multiple accounts to manipulate outcomes, rewards, or game mechanics is strictly prohibited. Collusion between Users to gain an unfair advantage is also forbidden. Please note that violators will face penalties, including account termination.
You acknowledge and agree that Users found violating the integrity of the Platform by exploiting loopholes, using automated tools, sharing accounts, or engaging in dishonest practices will face strict penalties. Such penalties may include the loss of accumulated Game Tokens,Diamonds, Shopping Credits or other rewards that the User may otherwise have been entitled to receive, which shall be void and forfeited. The Company may also impose a fine of up to ₹1,00,00,000 for engaging in unfair methods, temporarily or permanently suspend the User's account, and disqualify the User from ongoing and future games or events. In severe cases, legal action may be initiated. The Company reserves the right to take any combination of these actions based on the nature and gravity of the violation.
Users are encouraged to report any suspicious or unethical activity observed on the Platform through the designated reporting mechanism available in the App. Reports will be treated confidentially and investigated promptly. Any form of retaliation against users who report such behavior is strictly prohibited and will result in disciplinary action, including account suspension or termination. All Users must comply with the Platform’s policies, including the Game Rules, Terms of Service, and any other applicable guidelines. Violations of these policies will be addressed in accordance with the measures outlined in these Terms.
USER REPRESENTATIONS
By using our Platform and/or Services, Users represent and warrant that:
all the information submitted on our Platform will be true, accurate, current, and complete;
Users will maintain the accuracy of such information and promptly update such information as necessary;
Users have the legal capacity and you agree to comply with these Terms;
the use of our Platform and/or Services shall be solely for the purposes of personal use;
Users are not minors in the jurisdiction in which they reside and are responsible for adhering to their country's laws when accessing our Platform and utilizing our Services, given that the Company is located in New Delhi, India;
Users will not access the Platform using bots, emulators, virtual environments, Artificial Intelligence tools, or any other methods that alter the game code or modify the natural gaming experience to reduce its difficulty. Any attempt to make the gameplay easier through such means is strictly prohibited;
Users will not use the Platform for any illegal or unauthorized purpose;
any funds added to the Jumbo Wallet, whether as Shopping Credits or otherwise, are not derived from any unlawful, unethical, or illicit activities. Users affirm that they have not engaged and will not engage in activities involving illegal or criminally obtained funds, including but not limited to fraud, money laundering, terrorist financing, or other criminal activities.
Userswill use the Platform solely for entertainment purposes. Userswill not use the Platform and/or Services for any form of gambling or engage in any similar illegal activities; and
the use of our Platform and/or Services will comply with all Applicable Laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, licensing, privacy, data protection, the transmission of technical data exported from India or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising).
IS THE COMPANY RESPONSIBLE FOR THIRD-PARTY WEBSITE INTEGRATIONS INTO THE PLATFORM?
You understand and acknowledge that we provide various third-party tools, software, APIs, integration services, applications, and links to third-party sites on our Platform for your convenience. You acknowledge that when you access third-party sites, you do so at your own risk.
You understand that external sites are beyond our control, and we are not accountable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such external websites or resources. The inclusion of any link does not imply endorsement or sponsorship by us or any association with its operators.
We may provide access to services from external or third-party service providers, seamlessly integrated into our Platform. You acknowledge and agree that any issues or non-performance of such services will be addressed on a best-effort basis, subject to the pass-through obligations as agreed with the external/third-party service providers. You further understand that any charges or obligations you incur in your dealings with these third-party sites are your responsibility.
You may be notified when you are leaving our Platform and redirected to access a third-party site or service. Additionally, we are not responsible for any content, advertisements, products, or other materials available on external sites or through integrated services.
You acknowledge that the linked third-party sites are not under our control and may collect data or solicit personal information from you, or they may automatically collect information from you. You are advised to exercise caution when navigating external websites and using the tools and integration services, and carefully review the terms and conditions and privacy policies of all off-website pages and other websites that they visit. Please read our Privacy Policy to learn more about integrations with third-party service providers.
We reserve the right to modify or remove links to third-party websites and services at any time without notice. Continued use of our Platform constitutes acceptance of any modifications to the links provided.
You acknowledge that we collaborate with external or third-party service providers to enhance the user experience. Any collaborative efforts aim to improve services but are subject to the terms and conditions agreed upon with the respective service providers.
IS USER INFORMATION COLLECTED SECURED?
Please take a moment to review our Privacy Policy, which governs not only your visit to the Platform but also details the terms related to the collection of information from you, security measures, access to your data, and the transfer of your information. Rest assured, any personal information or data you share with us while using the Platform is treated with the utmost confidentiality and is strictly handled in accordance with our Privacy Policy, as well as applicable laws and regulations. If you have any objections to the transfer or use of your information, we kindly advise against using the Platform. Your privacy and trust are of utmost importance to us, and we strive to maintain the highest standards of data protection and security.
IS THE PLATFORM AVAILABLE 24/7?
While we do our best to keep the Platform up and running all the time, we can't promise it will always be perfect. Sometimes, there might be interruptions, delays, or errors, or the Platform might not be free of viruses. If there are any problems, we'll try our best to fix them as soon as possible.
You need the internet to use the Platform, and you shall have to cover the costs for that. We won't be responsible for those costs.
Our Platform might not work with every device, operating systems or software out there, and sometimes we will need to update it, which might make some parts temporarily unavailable.
We are not liable for any business losses, indirect or consequential losses, or any loss of Game Tokens, Diamonds, Shopping Credits, in-game progress, rankings, or rewards, or for any notional or missed opportunity to earn such rewards, arising due to crashes, technical glitches, network failures, interruptions, or errors while using the Platform.
You are responsible for having the proper internet connection and devices to use our Platform. If you use wireless devices, you might have to pay extra fees for the mobile network or Wi-Fi. And while we try to make sure our Platform works on most devices, we can't guarantee they'll work perfectly on every single one.
UNDER WHAT CIRCUMSTANCES MAY MODIFICATIONS AND INTERRUPTIONS OCCUR ON THE PLATFORM?
We reserve the right to change, modify, or remove the contents from the Platform and/or Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Platform. We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to our Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without any notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform and/or Services during any downtime or discontinuance of the Platform. Nothing in these Terms will be construed to obligate us to maintain and support the Platform or to supply any corrections, updates, or releases in connection therewith.
UNDER WHAT CIRCUMSTANCES MAY ACCESS TO THE PLATFORM AND/OR SERVICES BE TERMINATED?
These Terms shall remain in full force and effect while you use the Platform and/or Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES AND/OR PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
We reserve the right to deny access to the Platform, terminate Accounts, remove content, or disable any features or identifiers (whether chosen by you or assigned by us) at any time, if, in our judgement, any information you provide or actions you take violate the Platform policies, Applicable Laws, or governmental policies.
If we terminate or suspend your Account or your access to the Platform and/or Services for any reason, you are prohibited from registering or creating a new account under your name, a fake or borrowed name, or the name of any third party, regardless of whether you act on their behalf. In addition to suspension or termination, we reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive remedies.
Upon termination of your Account and/or access, you must immediately discontinue use of the Platform. All licenses granted to you under these Terms automatically terminate, and you shall automatically forfeit the right to use the Platform.
If you are found to be in contravention of these Terms or any part thereof, any Shopping Credits, Diamonds, other rewards and/or Game Tokens that the User may otherwise have been entitled to receive shall be void and forfeited. Additionally, any such money received by the User shall be subject to disgorgement and/or recoupment. Additionally, the Company reserves the right to charge a fine of up to ₹1,00,00,000 for engaging in unfair methods.
We may terminate these Terms by providing written notice to you if you fail to remedy a material breach of these Terms within two (02) days of being notified of the breach.
You have the liberty to terminate your Account and/or uninstall the App whenever you wish by adhering to the instructions that are clearly outlined on the Platform.
Upon suspension, termination, or deletion of a User’s Account for any reason, including at the User’s request or due to breach of these Terms, any unused Shopping Credits, Game Tokens, Diamonds, or other virtual units associated with the Account shall automatically lapse and be forfeited without compensation. Users acknowledge that such virtual units have no monetary value, are not legal tender, and do not constitute property or refundable value, and no refund, exchange, or reimbursement shall be available upon termination or deletion of an Account. Users are encouraged to utilize their Shopping Credits prior to requesting account deletion.
Clauses including Indemnity, Disclaimer, and Limitation of Liability shall survive termination of these Terms.
WARRANTIES AND DISCLAIMER
Pursuant to Clause 6 of the Game Rules policy, you understand and agree that-
THE PLATFORM AND SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE PLATFORM AND SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM USER ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, AND (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE;
all games made available on the Platform are free-to-play and are offered solely for entertainment and engagement purposes. The Platform does not offer or permit any form of online money gaming, real-money wagering, betting, or gambling, as understood under the Promotion and Regulation of Online Gaming Act, 2025. Participation in games on the Platform does not require payment of money, and no cash stakes, cash winnings, or monetary payouts are involved;
installing our App or participating in any games available within the App does not guarantee any winnings or rewards. All gaming content is provided for entertainment purposes only. While we strive to create a fun and engaging experience, the outcomes of games may involve elements of chance, and results are not predictable. The Company has no influence over game outcomes and cannot guarantee any specific winning percentage. By using this App, you acknowledge that winning or losing is determined by your individual performance and gameplay, and that results will vary from player to player. You further acknowledge and accept that you may not win and that you are participating at your own risk;
the products available for purchase in the Jumbo Shop are only sold by us as vendors and are not manufactured by the Company. Our liability is limited to the sale and distribution of these products. We do not make any representations or warranties regarding the fitness, quality or expiry of the products. Any concerns, complaints, or issues related to the product’s condition, usage, or warranty should be directed to the manufacturer or proprietor of the product. You further understand that we are not responsible for any claims, damages, or issues arising from the use of these products, and you should contact the relevant parties directly for resolution;
playing the games available within the App can be an enjoyable experience; however, it is important to be aware of potential health risks associated with prolonged gaming. These risks may include, but are not limited to:
Eye strain: Extended screen time can lead to discomfort, dryness, or irritation of the eyes;
Repetitive strain injuries: Prolonged use of gaming devices may result in injuries to the hands, wrists, and arms; and
Seizures: Some individuals may experience seizures triggered by flashing lights or patterns in games;
prolonged gaming may also lead to gaming addiction. We recommend taking regular breaks and seeking help if you feel you may have a gaming addiction. While the App is designed to be a fun experience, it's important to be aware of the potential consequences of excessive gaming. Some Users may develop an unhealthy attachment to the game, which can negatively impact their daily lives and well-being;
the games on our Platform are strictly for entertainment purposes and do not involve any monetary stakes, consideration, or real-money transactions. Game Tokens and Diamonds used for participation and shopping, are earned solely through non-monetary activities and cannot be purchased, redeemed for real money, or exchanged.
it is your responsibility to ensure that your participation in any gaming activities provided by us is legal in your jurisdiction. By using this App, you acknowledge and agree that it is your sole responsibility to comply with all Applicable Laws and regulations related to online gaming. We do not provide any form of gambling or betting services. All gaming content is intended for entertainment purposes only. If you are unsure about the legality of your participation in any gaming activities, please consult with a legal professional in your area. We are not liable for any legal issues or consequences that may arise from your use of this Platform;
you must exercise caution and diligence when interacting with individuals attempting to connect with you via social media, phone, or other electronic mediums outside of official communication channels from the Company. You agree to remain vigilant against fictitious or misleading offers made by persons claiming to be representatives, employees, or partners of Jumbo, especially when contacted from unidentified or unofficial phone numbers, email IDs, or other platforms. Before dealing with such individuals, you are solely responsible for verifying the authenticity of their claims by using the official contact details provided on the Platform. We shall not be liable for any losses or damages arising from interactions with unauthorized individuals.
the use of the Jumbo Wallet, Shopping Credits, Diamonds, and related services may be subject to various local and national regulations, including but not limited to anti-money laundering (AML), counter-terrorist financing (CTF) regulations, and know-your-customer (KYC) laws. You are solely responsible for ensuring compliance with all applicable legal requirements. We do not assume any responsibility for your compliance with such regulations. We reserve the right to conduct due diligence checks on payments, funding sources, or transactions to ensure adherence to these regulations. If we reasonably suspect or have evidence that funds or transactions are linked to illegal activities, we reserve the right to suspend or terminate your access to the Platform and Services and report the matter to relevant authorities;
utilizing Services and engaging with third-party services through the Platform involves inherent risks. We cannot ensure specific outcomes from such interactions and usage. Therefore, you assume all associated risks, liabilities, and potential harm that may arise from these interactions. These risks include but are not limited to, misrepresentation of information by third-party services, breaches of warranty or contract, rights violations, and any resulting claims or consequences;
except as provided in these Terms, no further warranty, condition, undertaking, or term, express or implied, statutory or otherwise as to the condition, quality, performance, or fitness for the purpose of the Platform provided in accordance with these Terms is given by us, other than as required by law. All implied warranties are hereby excluded; and
we do not recommend the use of the Platform for hosting personal content and shall not bear any security or integrity obligations or risks regarding breach or damage to any such content.
LIMITATION OF LIABILITY
We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilization or inability to utilize the Platform and/or Services.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform and/or Services, even if we have been advised of the possibility of such damages.
We shall not be liable for:
unsuccessful transactions, delays, or financial losses due to events beyond our control or third-party services;
decisions, outcomes, rankings, or determinations generated through automated systems or processes;
the Platform, not meeting individual requirements, containing defects, or causing damage due to cyber attacks or other breaches beyond our control;
internet transmissions not being entirely private or secure; messages may be read by others; and/or
under various legal theories, we shall not be liable for loss of profits, revenue, goodwill, or any indirect or consequential damages arising from the use of the Platform and/or Services. You should be aware of potential risks in internet transmissions.
You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for our Services to you, and such limitations will apply even if we have been advised of the possibility of such liabilities.
You acknowledge and agree that the Platform does not provide any financial, investment, or gambling advice. Any participation in games or transactions made through the Platform is solely at your discretion. The Company makes no representations regarding the profitability, success, or financial outcomes of using the Platform.
You acknowledge and accept that there is a risk of losing Game Tokens, Shopping Credits, or Diamonds during your use of the Platform and Services. You assume full responsibility for any losses incurred as a result of participation in the games, transactions, or any other activities on the Platform. Furthermore, you acknowledge and agree that our Platform and Services are intended solely for entertainment purposes, and we do not assume responsibility for the actions, representations, or outcomes of any User.
INDEMNIFICATION
You are solely and exclusively responsible for the utilization of our Platform and/or Services:
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand received or suffered by us, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of (1) your contributions; (2) use of the Platform, Services, and/or User Content; (3) breach of these Terms or any terms outlined in other policies; (4) any breach of User representations and warranties set forth in these Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; (6) any overt harmful act toward any other User of our Platform with whom User connected via our Platform; or (7) any inaccuracies or errors in the results provided by the Platform. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.
DISPUTE RESOLUTION AND GOVERNING LAW
You expressly acknowledge and agree that we shall have the right to enforce these Terms against them.
These Terms shall be construed in accordance with the Applicable Laws of New Delhi, India.
In the event, a dispute or difference arises in connection with (i) these Terms, and (ii) your access to or use of our Platform and/or Services, the parties to the dispute shall attempt in the first instance to amicably resolve such dispute through mutual consultations.
If the Parties fail to resolve the Dispute by mutual negotiation and consultation within a period of 30 days, you agree to submit the dispute to the Arbitration for determination administered by the Centre for Online Resolution of Disputes (CORD) (www.resolveoncord.com) in accordance with the Rules of Arbitration of CORD, prevailing as on the date of initiating arbitration. The arbitral tribunal shall consist of a sole arbitrator who shall be appointed by CORD in accordance with its Rules. The decision of the arbitrator shall be final.
The seat of arbitration shall be New Delhi, India. The language of the arbitration shall be English.
In the event that CORD is unable to assign an Arbitrator or such Arbitrator is unable to initiate the proceedings within a period of 60 days from the date of notice of the arbitration or in the event that there is no hearing conducted by the Arbitrator within a period of 90 days of the commencement of the arbitration proceedings, the Parties agree to submit to the jurisdiction of the competent courts at New Delhi, India for the resolution of the disputes.
Notwithstanding the foregoing provision, you agree that we have the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum.
NO CLASS ACTIONS
UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, YOU AGREE THAT YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
MISCELLANEOUS
You understand that we will not be liable to you for any failure or delay in the performance of our obligations, or for any unavailability of the Platform or Services, if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic, fire, flood, explosion, war, terrorism, riots, embargoes, governmental actions, labour strikes, power outages, network failures, or disruption of communication services (“Force Majeure Event”). In the event of a Force Majeure Event, we will use reasonable efforts to mitigate the effects and resume performance as soon as reasonably practicable. However, we shall not be liable for any loss or damage that may be incurred by you due to such delay or non-performance.
We may assign any or all of our rights and obligations to any person or affiliate entity at any time. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
You acknowledge that there is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services.
CONTACT
If you require further information or have any inquiries or concerns regarding the Terms of Service, please do not hesitate to contact us in writing at:
The Platform maintains a grievance redressal mechanism to address user complaints in a timely and efficient manner. Upon receipt of a grievance, the Platform shall acknowledge and seek to resolve the same within a reasonable period in accordance with Applicable Laws. The Platform shall make reasonable efforts to address and resolve escalated grievances in a time-bound manner, in accordance with applicable legal and regulatory requirements.
Escalation Matrix:
If a User is not satisfied with the initial response or resolution provided, the User may escalate the matter by writing to the following:
Grievance Officer – T. Batra (support@joinjumbo.com, grievance@joinjumbo.com , company@joinjumbo.com )
SCHEDULE I: FANTASY GAMES TERMS
This Schedule I (“Fantasy Games Schedule”) forms an integral part of the Terms of Service (“Terms”) and governs the participation of Users in Fantasy Games offered on the Platform.
Scope, Applicability, and Hierarchy:
This Fantasy Games Schedule applies exclusively to all Fantasy Games made available on the Platform and shall be read in conjunction with the Terms, the Game Rules, and any other policies referenced therein.
In the event of any inconsistency between this Fantasy Games Schedule and the general Terms or the Game Rules, this Fantasy Games Schedule shall prevail solely in relation to Fantasy Games. Please note that the Game Rules shall govern the operational mechanics of Fantasy Games, including participation, scoring, rankings, and rewards, while this Fantasy Games Schedule governs the legal characterisation, regulatory positioning, and contractual terms applicable to Fantasy Games.
Except as expressly modified by this Fantasy Games Schedule, all provisions of the Terms, including but not limited to provisions relating to user obligations, fair play, representations and warranties, indemnity, limitation of liability, termination, disclaimers, intellectual property, grievance redressal, and dispute resolution, shall apply equally to Fantasy Games.
Nature and Characterisation of Fantasy Games:
Fantasy Games offered on the Platform are skill-based online games in which Users create virtual teams or selections using players or elements from real-world sporting events, in accordance with predefined rules, scoring systems, and eligibility criteria displayed within the Platform and as detailed in the Game Rules.
The outcome of a Fantasy Game is determined by the relative performance of the Users’ virtual selections, based on real-world sporting results and the applicable scoring system, and is predominantly dependent on the Users’ knowledge, analytical ability, strategic judgment, and skill, rather than on chance.
Fantasy Games are offered for entertainment and engagement purposes only and do not constitute gambling, betting, wagering, or the placing of stakes, nor do they involve odds, speculative risk, or any form of monetary consideration for participation.
Fantasy Games are offered as online games within the meaning of the Promotion and Regulation of Online Gaming Act, 2025, and are operated in a manner intended to comply with Applicable Law, including any rules, notifications, or directions issued thereunder, as amended from time to time.
Nothing in this Schedule shall be construed as a representation, warranty, or assurance that Fantasy Games are lawful in all jurisdictions, and Users remain responsible for ensuring that their participation is permitted under the laws applicable to them.
Entry, Participation, and Consideration
Participation in Fantasy Games is subject to the rules governing entry, contest mechanics, and participation requirements set out in the Game Rules, which are incorporated herein by reference. Users acknowledge that the Game Rules govern the operational aspects of Fantasy Games, including contest formats, lock-in times, scoring, rankings, and reward allocation.
No monetary payment, cash entry fee, or wager is required to participate in Fantasy Games. Entry into Fantasy Games is permitted solely through the use of Game Tokens, in accordance with the Game Rules. Game Tokens do not constitute money or money’s worth and do not represent a stake, wager, or investment. Game Tokens cannot be purchased for cash. As specified in these Terms, Game Tokens cannot be withdrawn, transferred, or redeemed for cash and are used solely to enable gameplay.
Game Tokens may be earned or allocated through permitted activities on the Platform, including gameplay, promotions, referrals, or as a complimentary benefit in connection with certain shopping-related activities. For the avoidance of doubt, the acquisition of Shopping Credits for purchasing products on the Platform does not constitute payment for participation in Fantasy Games, and any allocation of Game Tokens in connection therewith is promotional in nature.
Subject to the availability of Game Tokens and any limits specified for a particular contest, a User may participate in multiple Fantasy Games or fantasy contests, including by submitting more than one entry or team where permitted by the applicable contest rules, as stated in the Game Rules.
The Platform does not guarantee that participation in Fantasy Games will result in any reward, and Users acknowledge that rewards, if any, depend on relative performance and compliance with the applicable rules.
Users acknowledge and agree that participation in Fantasy Games is for entertainment and engagement purposes only. Participation does not involve any investment of money, does not create any expectation of profit, income, or financial return, and does not constitute a financial arrangement or opportunity of any nature.
Rewards and Diamonds:
Subject to the applicable Game Rules and contest-specific terms, Users may be eligible to earn Diamonds and/or Game Tokens as virtual rewards based on their relative performance in Fantasy Games.
Users expressly acknowledge and agree that:
Diamonds and Game Tokens are virtual, non-monetary units;
they do not constitute money, property, or money’s worth;
they do not represent a deposit, investment, security, or financial instrument; and
they do not confer any vested, proprietary, or economic rights on the User.
Diamonds and Game Tokens earned through Fantasy Games:
cannot be withdrawn, transferred, or redeemed for cash;
cannot be sold, assigned, or otherwise monetized; and
may be utilised only in the manner expressly permitted under the Terms, including for obtaining Shopping Credits or other non-monetary benefits made available on the Platform from time to time, subject to applicable conditions and availability.
Any reference on the Platform to the potential use, conversion, or indicative value of Diamonds or Game Tokens is illustrative only and does not constitute a promise, representation, or guarantee of value, benefit, or entitlement.
The availability, nature, and extent of any non-monetary benefits that may be obtained using Diamonds or Game Tokens are determined at the sole discretion of the Platform and may be modified, substituted, limited, or withdrawn at any time, in accordance with the Terms and Applicable Law.
The Platform does not guarantee that participation in Fantasy Games will result in the earning of any rewards, nor does it guarantee the continued availability of any particular benefit or redemption option.
Any tax implications arising from the earning or utilisation of Diamonds or Game Tokens shall be the sole responsibility of the User, subject to Applicable Law.
Scoring, Data Sources, and Finality:
Scoring, rankings, and outcomes in Fantasy Games are determined in accordance with the applicable Game Rules and contest-specific terms, based on statistical data, scorecards, and match information obtained from official sources and/or third-party data providers.
Users acknowledge that Fantasy Games rely on data feeds and information provided by external sources, including sporting bodies, event organisers, and independent data service providers, over which the Platform has no control. The Platform does not guarantee the accuracy, completeness, or timeliness of such data.
In the event of delays, discrepancies, revisions, or corrections to match data or scorecards issued by an official or third-party source, the Platform may update scores, rankings, or outcomes accordingly. Any such updates shall be final and binding, notwithstanding that provisional results may have been displayed earlier.
Where a real-world sporting event is cancelled, abandoned, postponed, shortened, declared a no-result, or otherwise materially altered due to weather, technical issues, force majeure events, or decisions of the relevant sporting authority, the Platform reserves the right to:
adjust scoring in accordance with the Game Rules;
apply alternate objective criteria;
declare the relevant Fantasy Game or contest void; or
refund the Game Tokens used for participation, in whole or in part.
The Platform does not guarantee that leaderboards, scores, or rankings will be updated in real time and shall not be responsible for any temporary inaccuracies, display errors, or delays in updating information on the Platform. Except in the case of manifest system error, the Platform’s determination of scores, rankings, and outcomes shall be final and binding, and Users waive any right to dispute, challenge, or appeal such determinations.
The Platform shall not be liable for any loss, damage, or claim arising out of or in connection with:
errors or omissions in third-party data;
changes to match results or statistics;
cancellation, abandonment, or modification of sporting events; or
any consequential impact on Fantasy Game outcomes or rewards.
User Responsibility and Fair Play:
Pursuant to Clause 10 of these Terms, Users are solely responsible for ensuring that their participation in Fantasy Games is permitted under the laws applicable to their jurisdiction. The Platform does not represent or warrant that Fantasy Games are lawful in all locations and reserves the right to restrict or discontinue access where required to comply with Applicable Law.
Users shall participate in Fantasy Games in a fair, lawful, and responsible manner. Without limitation, Users shall not engage in any conduct that:
manipulates or attempts to manipulate contest outcomes or rankings;
involves collusion, cheating, automated play, or misuse of the Platform;
exploits or attempts to exploit any technical, system, or scoring vulnerability; or
otherwise violates this Schedule, the Game Rules, or the Terms.
The Platform reserves the right to take appropriate action against any User found to be in violation of this Schedule, the Game Rules, or the Terms, including disqualification from Fantasy Games, forfeiture of rewards, suspension, restriction, or termination of the User’s Account, without prejudice to any other rights or remedies available under Applicable Law.
Without prejudice to the foregoing, the Platform reserves the right to modify, suspend, cancel, or discontinue Fantasy Games or fantasy contests, in whole or in part, at any time, including for operational, technical, legal, or regulatory reasons, in accordance with Applicable Law.
To the maximum extent permitted by Applicable Law, the Platform shall not be liable for:
any loss of opportunity to earn rewards;
loss, forfeiture, or expiry of Game Tokens or Diamonds;
errors, delays, or inaccuracies in scoring, rankings, or data feeds; or
decisions taken by Users based on Fantasy Game outcomes.
The limitations and exclusions of liability set out in the Terms apply fully to Fantasy Games.
Fantasy Games are independent of the Jumbo Shop, shopping-related features, and any league-level promotional or engagement-based leaderboards or campaigns. Participation in Fantasy Games does not guarantee eligibility for, or receipt of, any promotional or leaderboard-based rewards, which shall be governed by separate terms, if applicable.
By participating in Fantasy Games, the User expressly acknowledges and agrees that:
Fantasy Games are free-to-play social games;
Fantasy Games are skill-based and offered solely for entertainment purposes;
no monetary consideration or cash prizes are involved;
participation does not guarantee any reward or outcome; and
the User has read, understood, and agreed to be bound by this Fantasy Games Schedule, the Game Rules, and the Terms of Service.
SCHEDULE II: LEAGUE LEADERBOARD TERMS
This Schedule II (“League Leaderboard Schedule”) forms an integral part of the Terms of Service (“Terms”) and governs league-level promotional and engagement-based leaderboards that may be displayed on the Platform from time to time.
Scope, Applicability, and Hierarchy:
This League Leaderboard Schedule applies exclusively to league-level promotional or engagement-based leaderboards (“League Leaderboards”) offered on the Platform from time to time and shall be read in conjunction with the Terms and any other policies referenced therein.
Except as expressly modified by this Schedule, all provisions of the Terms, including those relating to user obligations, representations and warranties, disclaimers, indemnity, limitation of liability, termination, intellectual property, grievance redressal, and dispute resolution, shall apply equally to League Leaderboards.
In the event of any inconsistency between this League Leaderboard Schedule and the general Terms, this Schedule shall prevail solely in relation to League Leaderboards, and only to the extent of such inconsistency.
Without prejudice to the foregoing, the Platform reserves the right, at its sole discretion, to introduce, modify, suspend, cancel, or discontinue any League Leaderboard, in whole or in part, including by modifying the duration, structure, parameters, ranking metrics, methodologies, eligibility criteria, or rewards associated therewith. Such actions may be taken for operational, technical, business, legal, or regulatory reasons, including compliance with Applicable Law. Users acknowledge and agree that they have no vested or enforceable rights in any League Leaderboard, ranking, reward, or continuation thereof.
Nature of League Leaderboards:
League Leaderboards are promotional, engagement-based features designed to recognise and reward User activity on the Platform during a defined league or campaign period.
League Leaderboards:
are not games, contests, competitions, or Fantasy Games;
do not involve any form of wagering, betting, staking, or consideration;
do not constitute online games or online money games; and
do not alter the nature or rules of any underlying game or Fantasy Game available on the Platform.
League Leaderboards are automatically generated features, and Users are included in such leaderboards, if eligible, based on their activity on the Platform during a defined league or campaign period. No separate entry, registration, or affirmative participation action is required from Users in relation to League Leaderboards.
Participation in League Leaderboards is incidental to general Platform usage and does not constitute participation in a promotional contest, prize competition, or money-based activity.
For the avoidance of doubt, League Leaderboards do not require any monetary payment, stake, or consideration for inclusion or ranking. Inclusion or ranking does not involve any investment of money, create any contractual or enforceable right, or give rise to any expectation of profit, return, or guaranteed reward. Any rewards that may be offered in connection with a League Leaderboard are incidental to User engagement on the Platform and are offered purely at the discretion of the Platform, which reserves the right to modify, suspend, or discontinue League Leaderboards in accordance with the Terms.
League Period and Eligibility:
Each League Leaderboard shall operate for a defined and pre-announced duration, which may correspond to a sporting league, season, tournament, or promotional period, as displayed on the Platform. The Platform reserves the right to modify, extend, curtail, or discontinue a league period in accordance with the Terms and Applicable Law.
Eligibility for inclusion in a League Leaderboard is determined automatically based on User activity during the applicable league period and is subject to compliance with the Terms, this Schedule, the Fantasy Games Schedule (where applicable), and Applicable Law.
The Platform reserves the right to exclude or disqualify any User from a League Leaderboard, including after the conclusion of a league period, where such User is found to be in violation of the Terms, this Schedule, the Fantasy Games Schedule, or Applicable Law, or where ranking integrity is reasonably suspected to have been compromised.
Basis of Ranking:
Rankings on a League Leaderboard are determined based on aggregate engagement metrics tracked by the Platform during the applicable league period. Such metrics may include, without limitation:
participation across eligible games or features;
accumulation or utilization of Game Tokens;
activity levels or engagement indicators; or
other objective, system-defined parameters determined by the Platform.
The specific metrics, weightage, and methodology used to compute rankings may vary between leagues and shall be determined at the sole discretion of the Platform.
Rankings are dynamic and may change throughout the league period. Any interim rankings displayed during the league period are provisional and indicative only, and rankings shall be considered final only when expressly declared by the Platform at the conclusion of the applicable league period. No User is guaranteed any specific rank or position on a League Leaderboard at any time.
The Platform reserves the right to adjust or invalidate rankings where it reasonably determines that rankings have been affected by technical issues, data errors, or artificial or abusive activity.
Rewards and Prizes:
Subject to the applicable league terms, the Platform may, at its discretion, offer rewards or prizes to eligible Users based on their final ranking on a League Leaderboard.
Rewards may include, without limitation:
physical products or merchandise;
third-party vouchers or coupons; or
other non-monetary benefits as determined by the Platform.
All rewards:
are non-cash in nature;
are offered purely as promotional benefits;
are subject to availability, eligibility, and verification; and
do not constitute consideration, winnings, or money’s worth.
Rewards shall be claimed by eligible Users within the time period specified by the Platform, failing which the reward shall be deemed forfeited without any obligation on the Platform to extend, compensate, or substitute such reward.
Where a User:
fails to claim a reward within the prescribed period;
is unable or unwilling to accept the reward;
fails to satisfy verification or eligibility requirements; or
is found to be in violation of the Terms, this Schedule, or Applicable Law,
the Platform may, at its discretion, reallocate the reward to the next eligible User on the League Leaderboard or withdraw the reward entirely.
Rewards are non-transferable, cannot be resold, assigned, or exchanged, and cannot be substituted for cash or any other benefit unless expressly permitted by the Platform.
Delivery, shipment, and fulfilment of physical rewards shall be subject to the Platform’s applicable Shipping and Delivery Policy and may be limited to specific geographic locations. The Platform shall not be responsible for delays, non-delivery, or failure of fulfilment due to third-party logistics providers, force majeure events, or incorrect information provided by the User.
Physical rewards and third-party vouchers are provided “as is”, without any representation or warranty by the Platform. Any manufacturer, seller, or issuer warranties shall be the responsibility of the relevant third party, and the Platform shall not be liable for defects, quality issues, or after-sales service.
The Platform does not guarantee the availability, quality, or continued offering of any particular reward and reserves the right to substitute, modify, or withdraw rewards at its discretion.
Rewards are not eligible for return, refund, replacement, or exchange, except where expressly required under Applicable Law.
Any tax liability, duties, or charges arising in connection with the receipt, possession, or use of a reward shall be the sole responsibility of the User. The Platform may take such actions as required under Applicable Law in relation to tax compliance.
Rewards are offered subject to Applicable Law, including the Promotion and Regulation of Online Gaming Act, 2025, and nothing in this Schedule shall be construed as creating any enforceable right to receive a reward.
Fair Use, Liability, and Enforcement:
Pursuant to Clause 10 of these Terms, Users shall engage with League Leaderboards in a fair and lawful manner and shall not engage in any activity that is intended to, or has the effect of:
artificially inflating rankings or engagement metrics;
manipulating leaderboard outcomes or calculations;
using automated means, bots, scripts, or coordinated activity;
creating or operating multiple accounts or proxy accounts;
exploiting technical, system, or promotional vulnerabilities; or
otherwise misusing the Platform in connection with League Leaderboards.
Where the Platform reasonably determines that a User has engaged in misuse, manipulation, or non-compliance in connection with a League Leaderboard, the Platform may, at its discretion and without prejudice to other rights under the Terms:
disqualify the User from the relevant League Leaderboard;
adjust or invalidate rankings;
withhold, withdraw, or reallocate rewards;
suspend or terminate the User’s Account; or
take any other action permitted under the Terms or Applicable Law.
Such action may be taken during or after the applicable league period.
To the maximum extent permitted by Applicable Law, the Platform shall not be liable for:
any change in rankings or leaderboard positions;
non-availability, substitution, modification, or withdrawal of rewards;
delay, failure, or inability to deliver rewards due to third-party logistics, vendors, or force majeure events; or
suspension, cancellation, or discontinuation of any League Leaderboard.
The limitations and exclusions of liability set out in the Terms apply fully to League Leaderboards.
League Leaderboards are independent of:
Fantasy Games and fantasy contest outcomes;
individual game results; and
shopping-related features of the Platform.
Participation in Fantasy Games or other games does not guarantee eligibility for, or receipt of, any League Leaderboard reward.
By engaging with the Platform during a league period, the User acknowledges and agrees that:
League Leaderboards are promotional and engagement-based features;
rankings and rewards are discretionary and subject to change;
no monetary consideration or guaranteed reward is involved; and
participation is subject to the Terms of Service and this League Leaderboard Schedule.
SCHEDULE III: PREDICTO TERMS
This Schedule III (“Predicto Schedule”) forms an integral part of the Terms of Service (“Terms”) and governs the participation of Users in interactive polling-based engagement features (“Predicto”) offered on the Platform from time to time.
Scope and Applicability:
This Predicto Schedule shall be read together with the Terms, the Game Rules, the Privacy Policy, and any other policies published on the Platform. In the event of any inconsistency between this Predicto Schedule and the general Terms, this Predicto Schedule shall prevail solely in relation to Predicto and only to the extent of such inconsistency.
Except as expressly modified by this Predicto Schedule, all provisions of the Terms, including those relating to user eligibility, representations and warranties, user conduct, intellectual property, disclaimers, limitation of liability, indemnity, suspension, termination, and dispute resolution, shall apply equally to participation in Predicto.
For the avoidance of doubt, the Game Rules shall govern the operational mechanics applicable to Predicto, including participation requirements, scoring logic, rankings, reward allocation, and other gameplay-related procedures. This Predicto Schedule governs the contractual terms, legal characterisation, and general framework applicable to Predicto offered on the Platform.
Nature and Characterisation of Predicto
Predicto is an interactive engagement-based feature designed to allow Users to express opinions or views in response to questions or scenarios presented on the Platform.
Predicto is intended solely for entertainment, engagement, and community interaction within the Platform and does not constitute wagering, betting, gambling, or any form of financial, investment, or speculative activity.
Predicto is an independent engagement feature and does not alter the nature of any other games or features available on the Platform.
Participation in Predicto may involve the use of virtual units available on the Platform, including Game Tokens or other in-platform virtual units, which are non-monetary in nature and have no cash value. Such virtual units cannot be redeemed for money, transferred outside the Platform, or treated as financial instruments.
Users expressly acknowledge that participation in Predicto does not involve any financial risk, loss, or liability on the Platform, and the Platform shall not be responsible or liable for any financial or other losses incurred by Users outside the Platform, including any actions, decisions, or transactions undertaken by Users based on their participation, outcomes, or interpretations of Predicto.
For the avoidance of doubt, Predicto does not involve any form of real-money gaming, cash wagering, or monetary stakes. Any rewards or benefits associated with Predicto are virtual, discretionary, and subject to the terms and conditions of the Platform.
The presentation of questions, response options, participation metrics, or engagement indicators within Predicto is intended solely to facilitate interactive participation and informational display on the Platform and does not represent financial value, investment returns, or speculative opportunities.
Participation in Predicto is subject to applicable laws and regulations, including, where relevant, the Promotion and Regulation of Online Gaming Act, 2025 (PROGA), where applicable. Nothing in this Predicto Schedule shall be construed as a representation or warranty that Predicto is permissible in every jurisdiction, and Users remain responsible for ensuring that their participation is lawful under the laws applicable to them.
Eligibility and Participation
Participation in Predicto is available only to Users who have validly registered on the Platform in accordance with the Terms and satisfy all eligibility requirements set out therein, including age and account verification requirements.
Users must ensure that their participation in Predicto complies with all Applicable Laws and regulations in the jurisdiction from which they access the Platform. The Platform may restrict, suspend, or prohibit participation in Predicto for Users located in jurisdictions where such activities may be restricted under Applicable Law.
Participation in Predicto is voluntary and undertaken solely for entertainment and engagement purposes. The Platform reserves the right to impose participation limits, eligibility conditions, or additional verification requirements for specific rounds or categories of Predicto.
The Platform may also restrict or suspend participation where it reasonably suspects misuse, fraudulent activity, automated participation, or any conduct inconsistent with the Terms, Game Rules, or applicable policies of the Platform.
Entry, Participation Mechanics, and Virtual Tokens
Participation in Predicto may require the use of a specified number of Game Tokens or other virtual units made available on the Platform. The number of such virtual units required for participation may vary depending on the round and categories of Predicto and shall be determined and displayed by the Platform.
Game Tokens, Diamonds, and other virtual units used within Predicto are purely virtual in nature and do not represent money, property, financial value, or any form of transferable asset. Such virtual units cannot be redeemed for cash, withdrawn from the Platform, or transferred outside the Platform ecosystem. Further, these virtual units do not represent any deposit, prepaid instrument, stored value facility, or financial asset and are issued solely for in-platform engagement purposes.
Upon participation in Predicto, the applicable Game Tokens or virtual units required for participation may be consumed, reserved, or otherwise allocated by the Platform in accordance with its internal systems and operational rules.
The Platform may impose limits on the number of rounds or categories of Predicto in which a User may participate during a specified period in order to maintain fair usage and platform integrity.
Users may, subject to the rules of a particular round and category of Predicto, modify, update, or close their participation prior to the conclusion of the relevant event or poll period. The availability and manner of such actions shall be governed by the Game Rules and the operational design of the Platform.
Participation in Predicto is limited to interaction within the Platform environment and does not involve the purchase, sale, or exchange of any financial or investment product.
Without prejudice to the general disclaimers set out in these Terms, Users acknowledge that participation in Games, including entry, use of virtual tokens, scoring, rankings, and reward allocation, is dependent on technology systems and third-party infrastructure that may be subject to errors, delays, interruptions, or failures. In certain circumstances, technical glitches, system latency, synchronization issues, or other unforeseen errors may result in, including without limitation, failed or unrecorded participation, incorrect or delayed updates to scores or leaderboards, or discrepancies in the allocation or deduction of virtual tokens. To the maximum extent permitted under Applicable Law, the Platform shall not be liable for any such issues or inconsistencies arising from technical or system-related limitations. The Platform reserves the right to determine, in its sole discretion, the appropriate resolution of any such issues, and its records and determinations shall be final and binding, subject to applicable grievance redressal mechanisms.
The Platform reserves the right to modify participation mechanics, virtual token requirements, participation limits, or engagement indicators at its sole discretion, including where necessary for operational, technical, or regulatory reasons.
Poll Lifecycle and Engagement Indicators
Predicto shall operate for a defined lifecycle, which may correspond to the duration of a particular event, time period, or engagement window as determined by the Platform and displayed to Users on the Platform.
During the lifecycle of Predicto, the Platform may display engagement indicators, participation metrics, or other informational signals reflecting aggregated participation trends, user engagement levels, or platform-generated activity indicators. These indicators are generated through internal platform mechanisms and are intended solely to enhance user engagement and informational display within the Platform.
Such engagement indicators do not represent financial value, investment returns, or market pricing and shall not be interpreted as a representation of probability, prediction accuracy, or guaranteed outcomes.
The Platform may update, adjust, or refresh engagement indicators during the lifecycle of Predicto based on participation activity, platform systems, or other operational factors. Temporary delays, display inconsistencies, or technical interruptions may affect the presentation of such indicators, and the Platform shall not be liable for any such discrepancies.
Engagement indicators, participation metrics, or value displays shown during a Polling Game represent dynamic engagement signals within the Platform and do not constitute tradable assets, ownership interests, financial instruments, or contractual positions in any event outcome. Participation in Predicto does not create any claim, entitlement, or transferable position linked to the outcome of an event.
The Platform reserves the right to suspend, modify, extend, or terminate Predicto where required due to technical issues, operational considerations, data integrity concerns, or compliance with Applicable Law.
Outcome Determination and Scoring
Upon the conclusion of the relevant event, poll period, or engagement window, the Platform shall determine the resolution of Predicto based on publicly available information, official event data, or other data sources deemed appropriate by the Platform. The Platform may rely on official statistics, third-party data providers, or other publicly available information sources for this purpose.
The Platform may apply internal scoring mechanisms, validation checks, and platform-defined rules to determine participation outcomes and the allocation of any virtual rewards or benefits associated with Predicto.
In the event of discrepancies between different data sources, revisions to official statistics, delayed reporting of results, or inconsistencies in publicly available information, the Platform shall have the sole discretion to determine the authoritative source and the applicable outcome for the purposes of Predicto.
Where an event is cancelled, abandoned, materially altered, delayed, or otherwise becomes incapable of producing a clear outcome, the Platform reserves the right to apply alternative resolution mechanisms, modify reward allocation, suspend Predicto, or declare that round void.
Users acknowledge and agree that engagement indicators, participation metrics, scoring logic, and outcome determinations are generated through internal platform systems and operational rules. Except in cases of manifest technical error, the Platform’s determinations regarding event outcomes, scoring, validation, and reward allocation shall be final and binding and shall not be subject to challenge or dispute.
To the maximum extent permitted by Applicable Law, the Platform shall not be liable for inaccuracies in external data sources, delays or revisions in official results, or discrepancies arising from third-party information providers relied upon for determining Predicto outcomes.
Any engagement indicators, values, or participation metrics displayed during Predicto are indicative only and may change dynamically during the engagement period. Such indicators shall not create any entitlement or expectation of a specific outcome or reward.
Rewards and Virtual Benefits
Participation in Predicto may, at the sole discretion of the Platform, result in the allocation of certain virtual rewards, engagement benefits, or platform-based incentives.
Any rewards or benefits associated with Predicto shall be provided exclusively in the form of virtual units available within the Platform ecosystem, which may include Game Tokens, Diamonds, or other non-cash platform benefits determined by the Platform from time to time.
Such virtual units and benefits:
are non-monetary in nature;
have no cash value;
cannot be withdrawn, redeemed for money, or transferred outside the Platform;
where provided, are allocated as part of the Platform’s engagement and participation framework and are not intended to represent winnings, payoffs, or rewards for predicting real-world event outcomes; and
may be used only in accordance with the Terms of Service, Game Rules, and other applicable policies governing the Platform.
The quantity, eligibility criteria, and manner of allocation of any virtual rewards shall be determined by the Platform based on internal participation logic, engagement parameters, and platform-defined rules.
The Platform reserves the right to modify, suspend, substitute, or discontinue any reward structure, reward type, allocation logic, or engagement benefit associated with Predicto at any time for operational, technical, business, or legal reasons.
For the avoidance of doubt, participation in Predicto does not create any entitlement to receive rewards unless such rewards are expressly confirmed and allocated by the Platform following completion of the applicable round or category of Predicto and validation of participation.
All rewards remain subject to verification, compliance review, and adherence to the Terms of Service, Game Rules, and this Predicto Schedule.
User Responsibilities and Fair Participation
Users participating in Predicto shall engage with the Platform in good faith and in compliance with the Terms of Service, Game Rules, this Predicto Schedule, and Applicable Law.
Without limitation, Users shall not:
attempt to manipulate, distort, or artificially influence participation indicators, engagement metrics, or platform systems;
create or operate multiple accounts for the purpose of influencing Predicto participation or outcomes;
use bots, scripts, automation tools, or any other artificial means to participate in Predicto;
exploit technical vulnerabilities, system errors, or unintended platform behaviour;
engage in collusive activity or coordinated conduct intended to distort participation metrics; or
otherwise misuse the Platform in a manner inconsistent with the intended engagement-based nature of Predicto.
The Platform reserves the right to monitor participation in Predicto through automated or manual mechanisms for the purpose of detecting fraud, manipulation, or abuse.
Where the Platform reasonably determines that a User has engaged in prohibited conduct, the Platform may, at its sole discretion and without prior notice:
suspend or terminate the User’s participation in Predicto;
invalidate participation entries;
adjust or cancel any rewards associated with such participation; and/or
take any other action permitted under the Terms of Service or Applicable Law.
Users acknowledge that the integrity and fairness of the Platform’s engagement features depend on responsible user conduct, and any attempt to circumvent platform rules may result in enforcement actions as determined by the Platform.
Platform Discretion, Suspension, and Modification
The Platform reserves the right, at its sole discretion, to introduce, modify, suspend, restrict, or discontinue any Predicto game, engagement feature, or related functionality at any time, in whole or in part, without prior notice to Users.
Without limitation, the Platform may modify or discontinue Predicto for operational, technical, business, legal, or regulatory reasons, including where such action is considered necessary to ensure compliance with Applicable Law, regulatory guidance, or platform policies.
The Platform may also revise or modify:
the format, structure, or presentation of Predicto;
participation requirements or engagement parameters;
the use or allocation of virtual units associated with Predicto;
the availability or type of virtual rewards or benefits; or
the timing, duration, or availability of Predicto.
Users acknowledge and agree that Predicto is engagement-based platform feature offered on a discretionary basis and may be modified, paused, or discontinued at any time.
To the maximum extent permitted by Applicable Law, the Platform shall not be liable for any loss of participation opportunity, loss of virtual units, or inability to access Predicto resulting from suspension, modification, or discontinuation of such features.
Nothing in this Predicto Schedule shall be construed as creating any obligation on the Platform to continue offering Predicto or any related engagement feature for any specific duration. Further, the Platform may restrict or discontinue a feature if required by law.
Technical Limitations and Disclaimers
The Platform reserves the right, at its sole discretion, to introduce, modify, suspend, restrict, or discontinue Predicto, engagement feature, or related functionality at any time, in whole or in part, without prior notice to Users. Such actions may be taken for operational, technical, business, legal, or regulatory reasons, including where necessary to ensure compliance with Applicable Law or regulatory guidance.
The Platform may also revise or modify the format, structure, participation parameters, engagement indicators, virtual unit usage, reward allocation logic, or availability of Predicto at any time. Users acknowledge that Predicto is discretionary engagement-based feature and may be modified, paused, or discontinued without creating any entitlement to continued participation.
Predicto may rely on publicly available information, official statistics, or third-party data sources for determining event outcomes and related information. While reasonable efforts may be made to ensure accuracy, the Platform does not guarantee the completeness, accuracy, or timeliness of such information and shall not be responsible for inaccuracies, delays, corrections, or revisions in data provided by external sources.
Users further acknowledge that participation in Predicto is dependent on the proper functioning of the Platform, internet connectivity, mobile networks, third-party infrastructure, and other system components. Network failures, latency, technical glitches, system interruptions, maintenance activities, or device limitations may affect the availability, accessibility, or timing of participation in Predicto.
To the maximum extent permitted by Applicable Law, the Platform shall not be liable for any loss of participation opportunity, delay in engagement indicators, interruption in access, loss of virtual units, or inability to participate arising from technical issues, network disruptions, third-party system dependencies, or suspension or modification of Predicto.
Nothing in this Predicto Schedule shall be construed as creating any obligation on the Platform to continue offering Predicto or any related engagement feature for any specific duration.