Last updated on 1 August 2023
Terms and Conditions
Welcome to Jumbo! At Jumbo we are creating a new way to shop, that gives you guaranteed rewards on your shopping.
Eligibility
By registering with Jumbo and accessing the Jumbo Services, you are representing the following:
a. You are 18 years of age or older;
b. You are capable of entering into a legally binding agreement; and
c. You are not barred or otherwise legally prohibited from accessing or using the Jumbo App and Jumbo Services.
If you allow anyone to use your account, including individuals under 18 years of age, you will still be responsible for ensuring that such individuals comply with these Terms of Use. You will be responsible for all actions these individuals take in and/or through your account. You also acknowledge that Jumbo does not have the responsibility of ensuring that You meet the aforesaid eligibility requirements.
Please read the terms and conditions carefully before registering, accessing or using the Jumbo Services (defined below) offered through the joinjumbo.com website, Jumbo App (defined below) or through applications or websites of Jumbo Group Entities (defined below). These terms and conditions are a legal contract ("Terms of Use") between You and Zumbo Innovations Private Limited (“Jumbo”) having its registered office in Panchsheel Park, New Delhi 110017. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these Terms of Use or do not wish to be bound by these Terms of Use, you may not use the Jumbo Services and/or immediately terminate the Services and/or uninstall the Jumbo App.
1. Definitions
“Jumbo”, “Zumbo” “We”, “Us”, “Our” means Jumbo and Jumbo Group Entities.
“You”, “Yours”, “Yourself”, “User” means any prospective user, or registered user of Jumbo and Jumbo Group Entities, including but not limited to customers and Commercial Partners.
“Jumbo App” means mobile application(s), hosted by Jumbo and Jumbo Group Entities for providing services to the Users, and Commercial Partners.
“Jumbo Group Entities” means subsidiaries and affiliates of Jumbo.
‘Jumbo Platform” means any platform owned/subscribed/used by Jumbo or Jumbo Group Entities including but not limited to the Jumbo Website, the Jumbo App, other mobile applications, devices, URLs/links, notifications, chatbots, Jumbo’s social media channels or any other communication medium or mechanism used by Jumbo or Jumbo Group Entities to provide services to the Users.
“Jumbo Website” means https://joinjumbo.com or any other website hosted or registered by Jumbo or Jumbo Group Entities.
“Jumbo Services” means and include all services offered / to be offered by Jumbo, and Jumbo Group Entities either directly or through its Commercial Partners including but not limited to Rewards and Jumbo Mall Services; and in relation to Merchants, also includes Payment Aggregator Services.
“Commercial Partner” means any individual or entity with whom Jumbo or Jumbo Group Entities have a contractual relationship and includes but is not limited to entities offering rewards on Jumbo App, Sellers, etc.
“Sellers” means entities offering goods for sale to the Users via Jumbo Mall.
“Terms of use” / “Terms and Conditions” are interchangeably used and mean these Terms of Service including the Supplemental Terms.
2. Your Use of Jumbo
You agree that:
a. Unless otherwise permitted by Jumbo in writing, You may only possess one account.
b. Your use of the App shall not violate any applicable law or regulation.
c. Your use of the Jumbo App, and Jumbo Platforms shall be only for personal purposes.
d. All registration information you submit is truthful, complete and accurate and you agree to maintain accurate, complete and up-to-date account information in your account.
e. You are responsible for all activity that occurs under your account.
f. You are responsible for maintaining the confidentiality of the access credentials of your account and are fully responsible for all activities that occur under your account. You agree to immediately notify Jumbo of any unauthorized use of your passcode or account or any other breach of security.
g. You agree that You are aware and responsible for all transactions taking place through your Account. You shall continue to be responsible for the transactions in your account, if you knowingly or negligently (i) grant any other person access to your Jumbo App, (ii) permit them to transact on Your account, or (iii) transact on any other person’s behalf or directions; whether by sharing one-time passwords or in any other manner.
h. You shall not indulge in decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with the Jumbo App, including our copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices.
i. You shall not access or use the Jumbo App in any manner that (i) may be harmful to the operation of the Jumbo App or its content; (ii) may be unlawful; (iii) maybe harmful to Jumbo or to any other User; (iv) may hinder the other User’s enjoyment of the Jumbo App; or (v) to defraud other Users, Jumbo or any Commercial Partner.
j. You shall not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus, other harmful component or malicious content, or otherwise impair or damage the Jumbo App or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Jumbo App.
k. You shall not delete or modify any content of the Jumbo App.
l. Your use of the Jumbo App shall indicate that you have provided consent to automatically receive updates such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, ‘Updates’), for the purpose of effective delivery of the Jumbo Services. Please note that your continued use of the Jumbo App following such Updates would mean deemed acceptance by you of the same.
m. You understand and accept that not all products, services and rewards offered on the Jumbo App are available in all geographic areas and you may not be eligible for all the products, services and rewards offered by Jumbo on the Jumbo App or other Jumbo Platforms. Jumbo reserves the right to determine the availability and eligibility for any product, services and rewards offered on the Jumbo App or any Jumbo Platform.
n. You shall request Jumbo, to block the Account and change the passcode immediately for the account, if your device has been lost or stolen.
3. Supplemental Terms and delivery of services through Jumbo Group Entities
You agree and acknowledge that several features including but not limited to Rewards, are subject to certain supplemental Terms of Use set out below. Your usage of any features that have a set of Supplemental Terms of Use is deemed to be acceptance of the said Supplemental Terms of Use.
4. Violation of Terms of Use / Suspicious Activity
If We believe that you have violated any of the conditions as mentioned under these Terms of Use, our Privacy Policy, Supplemental Terms applicable to certain services or any agreements consented to via the Jumbo App, we reserve the right to suspend your access to the Jumbo App and/or delete your account without prior notice to You. If We have reason to believe that there is suspicious or unusual activity being carried out through your account, we may temporarily or permanently suspend your access to the Jumbo Services. If we suspect that any feature, offer or reward promotion is being availed by You in a manner (i) that is disingenuous (for example: placing orders without intending to take delivery or intending to subsequently cancel all or substantially all of them); (ii) that it is not intended to be availed; (iii) that purports to artificially increase (or decrease) your transaction volume or usage of the App; (iv) that is designed to deliberately side step fair use restrictions; (v) that may result in you gaining an undue, unfair or unethical advantage over other Users or Commercial Partners; (vi) that is intended to cause losses or other harm to Commercial Partners, Jumbo reserves the right to reverse the relevant transaction, suspend the account or restrict you from using the App in its entirety or any specific feature(s) thereof. You may reach out to the Jumbo support team to assist you with any query or question arising as a result of the aforementioned suspension/ deletion.
5. Termination / Deletion of Your Account
You may end your legal agreement with Jumbo at any time by deactivating your account and discontinuing the use of the Jumbo Services. We provide all our Users an option through which a User may request archive of a specific card stored on his/her account or deletion/deactivation of the complete account through the support section on the Jumbo App.
Following a request for deletion, or termination of account by Jumbo, We consider the agreement to be terminated and take appropriate steps. Provided however, Jumbo may continue to maintain transaction records for record keeping purposes and/or regulatory reasons. Deletion of the account or Termination also does not terminate Your obligations undertaken prior to deletion or termination of the account including but not limited to the obligation to repay any loan or credit line availed by You. Jumbo may continue to retain a record of your transactions made on the Jumbo App for regulatory and archival purposes.
6. Fees
You are responsible for any fees that may be applicable to certain transactions or use of the Jumbo App; where you will be notified of such applicable fees, prior to the completion of any transaction. By clicking ‘Proceed’ / ‘Submit’ / ‘Continue’ or any other similar button on the Jumbo App, You shall be deemed to have consented to the fees displayed on the said page.
7. Loyalty Points
Jumbo offers its users loyalty points in various forms for their regular and continuous use of the Jumbo App. These loyalty points are provided for performing various actions on the Jumbo App. Each user who makes a payment towards a product through the Jumbo App earns loyalty points (“Jumbo Coins” or “Coins”). Users are issued Coins at a one-to-one conversion i.e. every one rupee paid towards product payment equals to one Coin received by the User. Similarly, each user can also earn Coins for referring users to the Jumbo App. A user may get rewarded upto 1000 (Thousand) Coins for each successful referral. These loyalty points are rewarded purely for the regular use of the Jumbo App and the Jumbo App does not permit any purchase or accrual of these loyalty points in any other way. These loyalty points may be redeemed by Users to participate in various rewards/offers that are run by the Jumbo App for all users from time to time.
Jumbo reserves the right, at its sole discretion, to change the mode of the accrual of one or any of these types of loyalty points, including the number of such loyalty points received in proportion to the User’s activities. Further, Jumbo reserves the right to disqualify any User, who does not meet the offer requirements or for any other reason including but not limited to any misuse of the offer or fraud or suspicious transaction/activity or under any legal requirement or applicable rules and regulations, from receiving any loyalty points. Jumbo also reserves the right to discontinue or change or issue any new form of loyalty points offered at any time, at its sole discretion. Every Coin will expire 3 Years after they were issued. Jumbo may also at its discretion specify an expiry period for the Coins.
8. Privacy
We collect, hold, use and transfer your personal data in accordance with our Privacy Policy. By agreeing to the Terms of Use, you also hereby agree to our Privacy Policy, which may be updated and/or modified by us from time to time. You understand and agree that, to the extent permitted by applicable law, any data provided by you in connection with the Jumbo Services may be shared with our subsidiaries, affiliates or partners, and/ or used by us for enhancing the Jumbo Services, including but not limited to creating new products. Please refer to the Privacy Policy for further clarity on the subject.
9. Disclaimer
The Jumbo Services, including all content, software, functions, material, and information made available or accessible through the Jumbo Platform are provided “as is”. Jumbo, Jumbo Group Entities and their respective agents, co-branders or partners, make no representation and warranty of any kind for the content, software, functions, material, and information available/accessible through the Services.
Jumbo does not warrant that the functions contained in content, information and materials on the Jumbo App, including, without limitation any third-party sites or services linked to the Jumbo App or any Jumbo Platform will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Jumbo App or the servers that make such content, information, and materials available are free of viruses or other harmful components.
Further, You understand that a payment transaction is solely between the User who uses the Jumbo Services to make his payment (“Sender”) and the User who receives such payment from the Sender (“Recipient”) and that Jumbo does not provide any guarantees or warranties to any User with respect any service, goods, or delivery level commitment provided by the Recipient. Jumbo cannot assure that Commercial Partners or other Users are or will be complying with the foregoing Terms of Use or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance by any other User or Commercial Partner. You should ensure that you have undertaken adequate due diligence prior to transferring payments using the Jumbo App.
10. Limitation of Liability
In no event shall Jumbo, Jumbo Group Entities, their officers, shareholders, subsidiaries, associate companies, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether Jumbo has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the Jumbo Platforms, Jumbo App or Jumbo Services.
In no event shall Jumbo and Jumbo Group Entities’ total cumulative liability to You in connection with the Jumbo Services for all damages, losses and causes of action (whether arising under contract or otherwise), arising from or relating to Your use of the Jumbo App and Jumbo Platforms or arising from these Terms of Use exceed INR 10,000 (Indian Rupees ten thousand only).
11. Indemnity
You agree to defend, indemnify and hold harmless Jumbo, Jumbo Group Entities, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:
a. your use of and access to the Jumbo App and the Jumbo Platforms;
b. your violation / breach of any of these Terms of Use;
c. your violation of any third party right, including any intellectual property right or privacy right;
d. the committing of any of the prohibited activities as stated herein;
e. your failure to be in compliance with applicable law, including tax laws and cyber security laws; or
f. any claim that your use of the Jumbo App caused damage to a third party.
12. Disputes & Arbitration
Any dispute or claim relating in any way to your visit to the Platform or to products or services sold or distributed by Jumbo or through the Platform will be resolved first by arbitration. The Indian Arbitration and Conciliation Act of 1996 and including its amendments thereof applies to this agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim in detail to our address available on the Platform. The arbitration will be conducted in New Delhi by an independent arbitrator appointed by Jumbo. The costs of arbitration proceedings will be borne by the party so instructed by the arbitrator, on merits of the case. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
13. Use and Protection of Intellectual Property Rights
Jumbo App, Jumbo Website, Jumbo logos and the Jumbo Services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the Jumbo App including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Our express written permission. You are hereby given a limited licence to use the Jumbo App and the Jumbo Platforms, subject to your agreement of these Terms of Use.
Jumbo, Jumbo Group Entities, and its licensors, if any, are the sole owners of the underlying software and source code associated with the Jumbo App and Jumbo Platforms as well as any other intellectual property rights of any other nature associated with the Jumbo App, Jumbo Platforms and their content.
When you upload, submit, store, send or receive content that may include feedback to or through the Jumbo App, you give Jumbo and Jumbo Group Entities a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not expire even if it is not used by Jumbo or Jumbo Group Entities. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the Jumbo Services, and to develop new ones. This licence continues even if you stop using the Jumbo Services.
14. Tax Liability
You hereby agree to comply with any and all applicable tax laws in connection with your use of the Jumbo Services, including without limitation, the reporting and payment of any taxes arising in connection with payments made through the Jumbo App, or funds/income received through the Jumbo Services. You hereby agree and acknowledge that if and when required by applicable law, Jumbo, may deduct tax deducted at source from your winnings/ cashback and/or may require You to submit PAN details before providing you cashback or other winnings.
15. Governing Law and Jurisdiction
The Jumbo App, the Jumbo Services, all your transactions with the Jumbo App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that subject to the Disputes & Arbitration Clause above, all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
16. Assignment
You shall not transfer or assign any of Your rights and obligations arising from these Terms of Use.
You agree and acknowledge that Jumbo may assign or transfer its rights and obligations under these Terms of Use in whole or in part, to (i) any other Jumbo Group Entity; (ii) an acquirer of Jumbo or any Jumbo Group Entity or their respective equity interest, business or assets; or (iii) a successor entity resulting from any corporate action including mergers or demergers.
17. General
No joint venture, partnership, employment or agency relationship exists between you, Jumbo, Jumbo Group Entities or any Third Party as a result of the contract contained in these Terms of Use. If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms of Use but the legality, validity and enforceability of the other provisions in these Terms of Use shall not be affected. In that event, Jumbo shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms of Use. These Terms of Use (together with any additional terms displayed in specific sections of the Jumbo App or Jumbo Website) constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
18. Updation
We may amend these Terms of Use at any time by posting an updated version on the Jumbo Website. The updated version of these Terms of Use shall supersede the previous version of the Terms of Use and take effect immediately upon posting. You have the right to opt-out of agreeing to these Terms of Use or any future updated version of the Terms of Use, by ceasing to use the Jumbo App. However, please be aware that your continued use of the Jumbo Services from the launch of any updated Terms of Use would mean deemed acceptance of such updated Terms of Use including any modification thereof. We recommend you to keep checking the Terms of Use often to be familiar with any updates and changes.
19. Contact us
If you have any concerns, complaints or grievances about the terms or other users or their manner of use of the application infringe or violate your rights or any complaints about how we handle your personal information, please feel free to contact customer support within the Jumbo App, on Jumbo’s official social media channels, or the Grievance Officer any time at:
Name: Parth B
Email: company@joinjumbo.com
Section A: Supplemental Terms for Jumbo Mall
The following terms and conditions (“Jumbo Mall T&Cs”) are specific to accessing / using the e-commerce/rewards functionality on the Jumbo App, where various products, services, travel packages, experiences etc may be listed for purchase (“Jumbo Mall”). All Users accessing Jumbo Mall shall be deemed to have read, understood and agreed to be bound by these Jumbo Mall T&Cs.
A.1. Nature of Jumbo Mall
Jumbo Mall is a curated e-commerce platform whereby Jumbo acts as a seller and lists its products and offers attractive products or services to the Users.
A.2. Use of Mall
a. For purchasing products on the Jumbo Mall, the User may pay the full price as listed on Jumbo Mall for such product.
b. Post payment, Jumbo will book the order placed on the Mall and fulfil it to the delivery address or in case of digital products, to the email address as provided on the app.
c. For the avoidance of doubt, it is hereby clarified that:
(i) Jumbo shall not be liable for any claims arising in relation to the delivery of the products or the quality of the goods / services purchased by the User.
(ii) the return, replacement and/ refund in relation to such products shall be dealt with in the manner as provided in Jumbo’s policies, as available on Jumbo Website / other Jumbo Platforms; and
(iii) The delivery service may not be available for all pin codes and the User must verify if the delivery service is available at the pin code provided by the User prior to placing an order.
d. In case of any cancellation of the order, Jumbo reserves the right to charge a nominal cancellation fee with prior explicit approval of the User.
A.3. Pricing & Availability
a. We list availability information for products sold by us on the App, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed if any products you order turn out to be unavailable.
b. All prices are listed in Rupees.
c. All prices displayed are inclusive of Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.
A.4. Offers
Jumbo may from time to time make available certain benefits for using Jumbo Mall. All such offers shall be governed by their terms and conditions displayed on the Jumbo App in addition to these Jumbo Mall T&Cs. Jumbo’s decision of the winner of such offers shall be final and binding and not subject to any appeal or dispute resolution process.
A.5. Cancellation
a. Jumbo Platform is meant for retail customers. If we find that the purchased product is bought/used for re-selling, or is a bulk purchase (more than 2 units), we reserve the right to cancel such orders and initiate the refund of said orders within 14 working days. This encompasses, placing an order with multiple quantities of the same or different products, spanning across multiple orders, under the same name, group, mobile number, email address, or IP address. Jumbo may, at its discretion, treat the said order as a bulk order, and reserves it’s right to cancel/reject such order(s) partially or completely, and also to block these users permanently from transacting on Jumbo Platform without any notice and liability.
b. If we notice any fraudulent transaction, including but not limited to return of fake/old/damaged products in place of original product, or if user does not return the product even after we refund the amount paid for the product, we reserve our right to restrict such user’s future transactions, and/or block these users permanently from transacting with us without any notice and liability.
c. The Company hereby informs User that User’s receipt of electronic or other forms of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of Users order to accept or decline the User’s order for any reason. The Company further reserves the right any time after receipt of the order, to supply less than the quantity ordered by the User. The company will inform the User about its decision to supply the products in quantity less than the quantity ordered. The user then at its discretion may or may not agree to such a modified quantity. The user’s order will be deemed accepted by the Company upon shipment of products or performance of services that the User has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to User upon delivery to the User. The Company may require additional verifications or information before accepting any order.
d. The Company shall have the right to refuse or cancel any orders placed for Products listed at an erroneous price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and the Users bank account/credit/debit/cash card charged. If the User’s bank account/credit/debit/cash card has already been charged for the purchase and the Users order is cancelled, the Company shall immediately issue a credit to the User’s bank account/credit/debit/cash card account for the amount of the charge.
e. User shall be entitled to cancel an order of any Product, booked on the Platform, by placing a "Cancel Order" request, by writing an e-mail to us at – contact@joinjumbo.com
f. "Cancel Order" can be initiated any time after booking of order but before the status of order changes to "handed over to courier" on the Website.
g. Jumbo may charge a nominal Cancellation fee if the user Cancels the order. The same will be notified to the user for explicit approval of their cancellation.
A.6. Grievance Redressal / Nodal Officer
Should You have any issues or queries in relation to Jumbo Mall, You may reach out to the Jumbo’s customer support team by writing an email to contact@joinjumbo.com. In the event that You are not entirely satisfied with the response, You may raise your grievance to the grievance redressal officer.
Jumbo has appointed a grievance redressal to address any grievances in respect of Jumbo Mall. Details of the said officer are as set out below:
Name: Mr. Parth B
Designation: Grievance Redressal Officer and Nodal Officer
Email: company@joinjumbo.com
Following the procedure adopted for redressal of grievances, Grievance Redressal officer shall acknowledge all grievances within 48 (forty-eight) hours of receipt and shall address them within a period of 1 (one) month. The Grievance Redressal Officer as set out above, also acts as the nodal officer to ensure compliance with various applicable laws and regulations including the Consumer Protection Rules, 2020.
Section B: Supplemental Terms for Jumbo Rewards
The following terms and conditions (“Jumbo Rewards T&Cs”) are specific to accessing various offers on the Rewards section on the Jumbo App (“Jumbo Mall”). All Users accessing Jumbo Rewards shall be deemed to have read, understood and agreed to be bound by these Jumbo Rewards T&Cs.
B.1. Participation in the Rewards Section
a. Rewards may be of various types including but not limited to Mystery Rewards, Lucky Draw Rewards, Raffle Rewards, Spin the Wheel Rewards, Arcade Rewards, (‘Reward Promotions’)
b. Jumbo awards each User with a pre-designated number of loyalty points for their regular and continuous use of the Jumbo App. The Coins awarded to the User are at the sole discretion of Jumbo.
c. Users can participate in any Reward Promotion only by using the Coins awarded to them by Jumbo.
d. Jumbo does not permit any User to purchase any Coins using real world money, to enter the Reward Promotions. None of the reward promotions include betting or wagering of real-world money.
e. Participation in any Reward Promotion is completely voluntary. Users may choose to not participate in any Reward Promotion.
f. Users must not participate in the Reward Promotions if they are specifically prohibited from participating by state, municipal or other local area body laws from participating in such promotions or if such Reward Promotions are not permitted to be offered within such jurisdictions.
B.2. Prizes
a. The prizes for a Reward Promotion may be given by Jumbo and /or by Jumbo’s Commercial Partners.
b. The Users may be required to create an account / register / sign up etc on a Commercial Partner’s website, app or physical location to avail full benefit of the prizes offered.
c. Some prizes may be available only in specified geographies or for specified time duration.
d. Jumbo may at its sole discretion require users to provide PAN, proof of identity and proof of residence before confirming a User as the winner.
e. Jumbo may at its discretion require a user to agree to feature in Jumbo’s advertisement or promotional / marketing material as a condition for receiving the prize in a Reward Promotion.
B.3. Disclaimers
a. The Reward Promotions are offered to the Users on an “as is” basis and without warranty or condition. The Reward Promotions may not be uninterrupted or error-free. Users waive all claims against Jumbo.
b. Selection of the winner by Jumbo shall be final, binding and not subject to any dispute settlement procedures.
c. Where the rewards are in the nature of coupons or vouchers, the Users must contact the Commercial Partner offering the coupon or voucher for any customer support or queries.
d. Jumbo reserves the right to deactivate or delete the User account, all related information on it, and forfeit all Coins or related prizes from any User, in the event of misuse of the offer, fraud or suspicious transaction/activity on the Jumbo App or any other Jumbo Platform.
e. Jumbo is not responsible for any tax implications on the User from their participation in any Reward Promotion. Users should obtain an independent tax advice before entering any Reward Promotion.
Section C: Supplemental Terms for Cash Bonus
These supplemental terms are applicable to all Users.
C.1. Key Attributes of Cash Bonus
a. Cash Bonus may be credited to You for using any feature of the Jumbo App including but not limited to Jumbo Rewards, Referrals etc. and special offers which may be run from time to time at the discretion of Jumbo. Each such feature, offer or reward promotion shall be subject to its own terms and conditions displayed on the Jumbo App. Cash Bonus can only be credited by Jumbo and cannot be recharged or credited by the User.
b. Once credited, Cash Bonus has a validity period of five years or such other period as set out against it on the Jumbo App. Cash Bonus not consumed within the validity period shall be forfeited. Jumbo reserves the right to change the validity period at any time by notifying the Users of the change.
c. Cash Bonus may be redeemed on a 1:1 basis to get an equivalent discount on eligible payments as set out below, provided however, Jumbo may run special promotions from time to time when the redemption is allowed on a basis other than 1:1 for a limited period of time. Cash Bonus is not transferable between Users and not convertible to cash.
d. In certain cases, Jumbo may at its discretion require the User to provide copy of User’s PAN card and/or other identification document before allowing credit or redemption of Cash Bonus.
e. Cash Bonus feature and any special promotion related thereto may be activated for users on a case by case basis and Jumbo does not guarantee that any particular User shall have access to Cash Bonus or any related promotion at a particular time.
C.2. Redeeming Cash Bonus
a. You may redeem their available Cash Bonus to get an equivalent discount from Jumbo on a 1:1 basis (1 Cash Bonus : 1 Indian Rupee) when making eligible payments on or through the Jumbo App.
b. Eligible payments shall mean those payments for which an option to utilise Cash Bonus is displayed on the Jumbo App and shall include Jumbo Mall. Jumbo may at its discretion modify the eligible payments from time to time and may activate or deactivate its usage for business and technical reasons.
c. You agree and acknowledge that in case of failed / cancelled transactions, the Cash Bonus utilised if any shall be reversed. Provided however, in case of transactions identified as fraudulent, disingenuous or deliberately cancelled or reversed in an attempt to take advantage of an offer in a manner it was not intended to be used, Jumbo reserves the right not to reverse the Cash Bonus utilised.
d. Cash Bonus is only applicable on Jumbo App and cannot be transferred/credited/redeemed for in real money.
Section D: Supplemental Terms for Jumbo Wallet
These supplemental terms are applicable to all Users.
D.1. Key Attributes of Jumbo Wallet
a. To place an order for a pre-paid product you need to recharge your Jumbo Wallet with the Jumbo Price of the selected product.
b. Jumbo Wallet can be recharged via various available payment modes.
c. Jumbo Wallet can only be used on Jumbo and not on any other third party app/website/platform.
d. Recharging Jumbo wallet is not a prerequisite for purchasing/using Jumbo.