Last Updated 4 March 2025
Terms of Service
Welcome to Jumbo! We know it is tempting to skip over these Terms, but we promise they’re important! They outline what you can expect from us as you dive into the games, and what we expect from you in return.
These Terms of Service are designed to help you understand the guidelines and rules that govern your use of our Platform. Please read them carefully, as they set out your rights and responsibilities when using our Services. By accessing or using the Platform, you agree to comply with these Terms.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy, and Terms of Service for access or usage of domain name https://joinjumbo.com/ (the “Website”) and mobile application “Jumbo” (“App”)
About your Service Provider:
These Terms of Service (the “Terms”) constitute a legally binding agreement between Zumbo Innovations Private Limited, its subsidiaries, and affiliates ("Company," "we," "our," or "us") and you (“you”, “your”, or “User”). These Terms will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between us and you for the use of our Website https://joinjumbo.com/ (“Website”), our mobile application “Jumbo” (“App”) and our Services or any other websites, applications and services we offer from time to time by or in connection therewith (collectively called as the “Platform”). The Platform is owned and operated by Zumbo Innovations Private Limited having its registered office at N138, Lgf Panchsheel Park, Panchsheel Enclave, South Delhi, New Delhi, Delhi, India, 110017
For the purpose of these Terms, wherever the context so requires, "you" or “your” or "User" shall mean any natural person who accesses, participates, and/or utilizes the Platform and/or our Services. The applicability of these Terms extends to Users regardless of the device type used for accessing our Platform, whether it be a laptop/desktop or a mobile/tablet device.
About the Platform:
The following constitutes the “Services”:
The Platform offers an innovative and engaging experience built around the concept of “No Money Loss Gaming”, where users can participate in games and earn Cash Winnings. The Platform’s unique gamified commerce structure allows users to receive Shopping Credits against money, which can be redeemed for a wide variety of products. This approach ensures that every interaction on the platform is rewarding, whether it’s through playing games or making purchases. With features like instant cash withdrawals, a secure environment, the ability to purchase a variety of products and fun games designed to entertain and challenge, the Platform ensures an enjoyable and seamless experience. Additionally, the Platform integrates secure payment systems, user-friendly account management tools, and exclusive promotions, delivering a well-rounded, engaging experience. Therefore, Users can enjoy a gamified and interactive environment where their participation doesn’t risk losing actual money, making the experience both fun and financially safe.
Acceptance of Terms:
Our role under these Terms is limited to administration and managing the Platform, including any Services made available to you on the Platform.
ACCESSING, BROWSING, PLAYING OR OTHERWISE USING THE PLATFORM AND/OR SERVICES INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS, SO PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING.
THE PLATFORM IS STRICTLY FOR AMUSEMENT PURPOSES. WHILE THE PLATFORM ALLOWS USERS TO PARTICIPATE IN GAMES AND WIN REAL MONEY, IT DOES NOT OFFER REAL-MONEY GAMBLING. NO ACTUAL MONEY IS REQUIRED TO PLAY THE GAMES AVAILABLE ON THE PLATFORM, AND PARTICIPATION IS INTENDED SOLELY FOR ENTERTAINMENT.
By impliedly or expressly accepting these Terms, you also accept and agree to be bound by our other policies (incorporated by way of a reference) as amended from time to time. We encourage you to read the Privacy Policy, Return, Refund and Cancellation Policy, Delivery and Shipping Policy, and Game Rules in conjunction with these Terms to better understand how you can update, manage, export, and delete your information. If you do not agree with anything provided herein, please do not use or access our Platform and/or Services.
We reserve the unilateral right to change the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Platform and/or Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.
Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database, and content on the Platform. We may also need to restrict users’ access to parts and/or all of the Platform without notice in the event of technical disruptions or other similar events and we shall not be liable to the users in such cases.
DEFINITIONS
In these Terms, the following expressions have the following meanings unless otherwise stated:
“Applicable Law” shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval, directive, guideline, requirement, or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any authority having jurisdiction in India, whether in effect as of the date of these Terms or thereafter.
"Cash Winnings" refer to real cash rewards or prizes earned by Users through successful participation in and winning of games on the Platform.
"Game Tokens" refer to a form of virtual currency used on the Platform to participate in games.
"Gift Cards" refer to vouchers issued to Users when their Shopping Credits are about to expire after 365 days from the date of deposit into their Jumbo Wallet. The value of the Gift Card is equivalent to the expiring Shopping Credits and can be used to purchase products from the Jumbo Shop. These Gift Cards are valid for 1 year from the date of issuance.
"Jumbo Shop" refers to the marketplace within the App where a variety of products are available for purchase. These products can only be bought using Shopping Credits, as specified in these Terms.
"Jumbo Wallet" refers to the in-App facility provided to Users for holding and managing their Shopping Credits, Game Tokens, and Cash Winnings.
"Shopping Credits" refer to another form of virtual currency which can be earned by adding funds to your Jumbo Wallet or converted from Cash Winnings.
WHO MAY USE OUR PLATFORM AND SERVICES?
We welcome individuals to utilize our Services, subject to adherence to these Terms of Service. To ensure clarity, here's who may and may not use our Services:
Eligible Users: Users who are (i) at least 18 years old, (ii) capable of forming a legally binding agreement, and (iii) have the intention and capacity to utilize our Services effectively are eligible to use our Platform. By accessing or using our Platform and Services, you represent and warrant that you meet these eligibility criteria.
Prohibited Users:
Individuals under 18 years old: Minors under the age of 18 are not eligible to use our Services. If you are under 18, please refrain from using our Platform.
Users previously barred from using the Services: Users who have been previously suspended or prohibited from accessing our Services by us or any competent authority are not allowed to use our Platform.
Users Engaging in Illegal Activities: Individuals or entities engaged in or intending to engage in any activity that is illegal under Applicable Law, including but not limited to fraud, money laundering, and terrorism financing.
Users with Conflicting Interests: Individuals or entities that have conflicts of interest that would prevent them from complying with these Terms or that would pose a risk to the integrity of the Platform and its Users.
Compliance with Laws:
All Users must comply with Applicable Laws, regulations, and policies when using our Platform and/or Services. It is your responsibility to ensure that your use of the Platform does not violate any laws or regulations in your jurisdiction.
HOW CAN YOU ACCESS OUR PLATFORM AND SERVICES?
Account Registration and Verification:
To utilize our Services, you must download our App from the official app store compatible with your mobile device, such as Apple App Store or Google Play Store.
After installing the App, you must complete the one-time sign-in process with us by setting up a User account (the “Account”). To create an Account, you must provide a valid and active mobile number. As part of the verification process, a One-Time Password (OTP) will be sent to the provided mobile number, which must be entered to complete registration.
You are solely responsible for maintaining the confidentiality of your Account credentials and are liable for all activities conducted under the Account. If you have previously registered, you should log in/sign in to your Account using the same mobile number provided during the initial registration process. Please note that no fee is required to register on the Platform.
Account Security and Update:
You are responsible for safeguarding your Account credentials, including the OTP, and preventing unauthorized access to your Account. Any unauthorized use of an Account must be reported to the Company immediately for investigation.
If you suspect that unauthorized access has been made to your Account, you must notify us immediately by email at support@joinjumbo.com. We will investigate any alleged unauthorized Account activity. Notwithstanding any other terms pertaining to our right to disable or block access to your Account, we reserve the right to disable or block your Account at any time when it is suspected that unauthorized access has been made to your Account.
If you share or allow others to have access to your Platform by creating separate profiles or otherwise, you assume exclusive liability and responsibility for all activities conducted on your Platform, as well as any resulting consequences.
You acknowledge and agree that we shall not be liable or responsible for the activities or consequences arising from the use or misuse of any information in your Account or on your Platform.
User Responsibilities:
You agree:
to fully comply with all Applicable Laws and any other contractual terms that govern your use of the Platform and Services, including those specific laws applicable to you in any of your geographical locations, and to use the Services only for lawful purposes.;
to provide your Account information and other information required to deliver our Services to you, accurately, and failure to maintain such accurate information, including having an invalid or expired payment method, may result in the inability to access and use the Services;
to take responsibility for all activities associated with your Account. We retain the right, at our sole discretion, to revoke, reclaim, or modify a username (or first/last name) you choose if we deem, in our judgment, that such username is inappropriate, obscene, or otherwise objectionable;
to notify us in writing immediately if you become aware of any unauthorised use. You are responsible for any activity on our Platform arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure;
to not create an Account on behalf of anyone other than yourself without their permission. Additionally, using a username with the intent to impersonate another person, or using a username Account that is subject to the rights of someone else without proper authorization is not allowed;
to not assign or transfer your Account to any other person or entity;
to provide proof of identity, as and when required, to access or use the Services in certain cases. Refusal to provide proof of identity may result in denial of access to or use of the Services;
that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account, including without limitation, situations where you have neglected to update your mobile phone number and/or email address on the Platform; and
that we do not provide any legal advice or any recommendation with respect to any laws or requirements applicable to your use, or your compliance therewith.
Account Suspension and/or Deletion:
You agree to promptly inform us of any unauthorized use of your Account. In the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision.
You shall be solely responsible for the accuracy and correctness of all such details/information given by you during Account setup. If we have reason to doubt the correctness of any details/information furnished by you or in case any information furnished by you is found incorrect, false, or misleading, we reserve the right to cancel or suspend your registration permanently or for such period as we deem fit.
WHAT ARE THE FEATURES OF OUR APP?
Upon registration, you will be taken to the App’s home screen, which provides access to the following features and functionalities:
Profile section:
In this section, you can manage your Personal Information and access key functionalities. The Profile Section allows you to:
edit your personal information, such as name, email ID, mobile number, and address;
view your transaction history, including past orders;
access important legal policies, including these Terms, the Privacy Policy, Return, Refund and Cancellation Policy, Shipping Policy, and Game Rules; and
reach out to our support team through options like call or send an email to our customer support team at support@joinjumbo.com for assistance or queries.
Play:
By selecting this option, you can explore and participate in a variety of games offered on the App such as Daily Spin, Ludo Express, Finding Jumbo, Powerplay and Level Up. Each game has its own set of rules, which can be accessed directly within the App.
To participate in any game, you must give a specific amount of Game Tokens as a participation fee. Upon achieving certain scores in each game, you may be eligible to earn more Game Tokens or Cash Winnings. For detailed rules and guidelines for each game, please refer to our Game Rules policy. We strongly encourage you to read and review these rules before participating.
Jumbo Shop:
The Jumbo Shop is an exciting marketplace within the App where you can purchase various products using Shopping Credits. Each product in the Jumbo Shop is assigned a specific price in terms of Shopping Credits.
To make a purchase, you must have the required amount of Shopping Credits available in your account. If you do not have sufficient Shopping Credits, you will be unable to complete the purchase. However, you can conveniently top up your Shopping Credits through the Jumbo Wallet. After adding the product to your cart and proceeding to checkout, the order will be automatically placed once the payment for Shopping Credits is completed.
If you encounter any issues with your purchase from the Jumbo Shop, you can contact our support team using the in-App functionalities for call or send an email to our customer support team at support@joinjumbo.com.
Subject to these Terms and the terms outlined in the Shipping Policy and Return, Refund and Cancellation Policy, the Platform permits you to initiate return and/or cancellations of the products you ordered. Please note that returns or cancellations must be made within the specified timeframes mentioned in the applicable policies. Refunds, if applicable, will be processed in accordance with the terms set forth in the Return, Refund, and Cancellation Policy.
For detailed information, please review our Delivery and Shipping Policy and Return, Refund, and Cancellation Policy.
Jumbo Wallet:
The Jumbo Wallet is a centralized hub that allows you to efficiently manage your Shopping Credits, Game Tokens, and Cash Winnings. It enables you to add and hold funds, track balances, and utilize these resources within the Platform. As per RBI guidelines, as a closed-loop Prepaid Payment Instrument (PPI), the Jumbo Wallet is limited to transactions within the Jumbo ecosystem and cannot be used for external payments or withdrawals.
Shopping Credits: The Shopping Credits can be topped up: (i) by adding funds directly through the Jumbo Wallet, where 1 Shopping Credit is equivalent to 1 INR; or (ii) by converting from Cash Winnings. Pursuant to Clause 4 of the Game Rules, Shopping Credits are non-refundable and cannot be withdrawn once added to the Jumbo Wallet. They can only be used to purchase various products from Jumbo Shop. You must utilize your Shopping Credits within 365 days from the date of deposit into your Jumbo Wallet. Any unused Shopping Credits beyond this period i.e. 365 days will automatically expire and be converted into a Gift Card for use at the Jumbo Shop, subject to its own validity terms and conditions.
Game Tokens: Game Tokens can be acquired by adding funds to your Jumbo Wallet, along with the Shopping Credits. You receive free Game Tokens in an equivalent amount when you add Shopping Credits. Please note that we reserve the right to modify this offering at any time without prior notice. Game Tokens may also be earned through gameplay and other features as specified in the Game Rules policy. Game Tokens are non-transferable and cannot be redeemed for real money.
Cash Winnings: Cash Winnings can be utilized in several ways as specified in these Terms and Game Rules, including withdrawal or redemption for other benefits provided on the Platform. Please note that to withdraw Cash Winnings from your bank account, you must complete a mandatory Know-Your-Customer (KYC) verification by providing your Aadhaar Card or PAN Card details. All sensitive Personal Information shall be handled in accordance with our Privacy Policy.
Gift Cards: Subject to Clause 4 of the Game Rules, the Gift Cards can be utilized to purchase the products from Jumbo Shop, within its validity period i.e. 365 days. You understand that the Company reserves the right to modify, suspend, or terminate the issuance or validity of Gift Cards.
To learn more about earning and using Shopping Credits, Game Tokens, and Cash Winnings, as well as details regarding in-App coupons and gift cards, please refer to our Game Rules policy.
All payments and monetary transactions on the Platform are conducted through the Jumbo Wallet and are subject to Clause 5 of these Terms.
WHAT ARE THE PAYMENT TERMS?
You acknowledge that the registration on the Platform is free of charge.
You are authorized to use valid credit/debit cards, or any other accepted payment methods, including online banking facilities and Unified Payment Interface (UPI), for transactional activities (“Virtual Payment Modes”) on our Platform. You are required to provide accurate and complete details of your credit/debit cards, online banking accounts, or UPI. It is your responsibility to ensure the correctness of the information provided, and any incurred costs, expenses, losses, or damages resulting from the submission of incorrect details are solely your responsibility.
We disclaim any responsibility and liability for any loss or damage incurred by you during the utilization of available payment methods on the Platform. This includes but is not limited to, instances such as:
Lack of authorization for a transaction;
Exceeding the mutually agreed preset limit between you and the respective bank;
Payment issues arising from the transaction; and/or
Transaction being declined due to any other reasons.
All payments and transactions you make on the Platform shall be compulsorily in Indian Rupee (INR). The Platform will not facilitate transactions concerning any other form of currency with respect to the purchases made on the Platform.
We use Razorpay as a provider of payment gateway services (“Payment Processor”) on the Platform. You acknowledge and agree that any payment made on the Platform shall also be subject to the terms and conditions of our Payment Processor, which can be found here. You agree and acknowledge that in the future, we may utilize the services of other payment service providers and you shall be subject to their terms and conditions as and when applicable.
Users are solely responsible for ensuring compliance with all applicable taxation laws, including but not limited to the payment of taxes and deductions at source (TDS) as required under relevant laws. The Company will deduct applicable TDS or any other mandatory taxes at the rates prescribed by law before disbursing winnings or payouts.
It is the User's responsibility to declare such income and meet all taxation obligations as per the laws of their jurisdiction. The Company is not liable for any additional taxes, penalties, or legal obligations arising from the User's failure to comply with applicable tax regulations. Users are encouraged to consult with a tax professional to understand their liabilities.
By accepting these Terms, you expressly authorize us and our service providers to electronically collect, process, facilitate, and remit payments, including the transaction amount, through electronic means between Users on the Platform.
You acknowledge, understand, and agree that the payment facility provided by us constitutes neither a banking nor financial service. Instead, we function as a facilitator, offering an electronic, automated online payment, and remittance facility for transactions on the Platform through the existing authorized banking infrastructure and credit card payment gateway networks. It is imperative to clarify that, in providing the payment facility, we assume neither the role of a trustee nor engage in a fiduciary capacity concerning the transaction, thereby absolving itself from such responsibilities.
We affirm that the information provided by you in this regard will be treated as confidential and will not be divulged to any third party, except as necessitated by the Applicable Laws and/or processes of any government authority, and/or in connection with any judicial proceedings pertaining to legal actions, suits, and/or proceedings arising from or related to these Terms.
We diligently work with our Payment Processor to report and pursue both confirmed and suspected instances of UPI or credit/debit card fraud concerning our Services. We may request additional authorization from you and the decision to seek further authorization rests solely with us. We retain the right to annul, postpone, decline delivery, or retract any transaction in case of suspected fraud. We shall not be held liable to you for any losses arising from such cancellation.
During the transaction process, the Payment Processor collects specific information such as user ID, time, date, IP address, and other relevant details aimed at identifying individuals involved in fraudulent activities. In cases where a transaction is suspected to be fraudulent, all records will be provided, with or without a summons, to law enforcement agencies and the credit/debit card company for a thorough fraud investigation. We are committed to collaborating with authorities to ensure the prosecution of offenders to the maximum extent permitted by law.
You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processor refused the payment for any other reason.
We reserve the right to periodically review and adjust the value of Shopping Credits to adapt to market dynamics and service enhancements. You may receive timely notifications regarding any changes, and updates will be accessible through the Platform, but this will not affect payment for Services that have been previously paid.
You agree and accept that all nuances and modalities relating to Virtual Payment Modes shall be separately governed by the Payment Processor. We would not be responsible, in any manner whatsoever, for any liability that may arise in relation to any aspect of relating to the Virtual Payment Modes (including any fraudulent transaction). The payments made on the Platform are non-refundable.
WHAT ARE THE USER CONTENT GUIDELINES?
In utilizing our Platform and Services, you may provide, display, submit, or otherwise share your Personal Information through the App, provide Feedback for your gaming experience with the App (in written and/or audio-visual format), or other information as may be required to disburse the Cash Winnings to you (collectively referred to as "User Content"). By doing so, you provide us with a worldwide, irrevocable, non-exclusive, royalty-free license to employ, reproduce, store, and distribute User Content within the operational scope of the App's functionalities and our Services. This includes but is not limited to, transferring Cash Winnings, delivering various products from the Jumbo Shop as ordered by you, or promotional and advertising purposes across any media now known or hereafter devised. You acknowledge that we may utilize any User Content consistent with our Privacy Policy and you shall not be entitled to any payment or other compensation for such use. It’s your responsibility to ensure that the User Content abides by applicable jurisdictional laws and any agreement entered into. We aren’t responsible for any harm resulting from anyone’s access, use, or downloading of User Content, or for any harm resulting from third-party websites. You’re responsible for taking the necessary precautions to protect yourself and your mobile devices from viruses, worms, Trojan horses, and other harmful or destructive content.
User Content must comply with the Content Standards set out in this Clause. User Content must not-
contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person;
violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service, or our Privacy Policy;
be likely to deceive any person;
promote any illegal activity, or advocate, promote, or assist any unlawful act;
cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person;
impersonate any person, or misrepresent your identity or affiliation with any person or organisation;
involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising;
give the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case;
The User acknowledges that we may or may not pre-screen User Content. However, we retain the right (but are not obligated) to pre-screen, refuse, or remove any User Content and/or products from the Platform at any time, for any reason. This includes, but is not limited to, instances where we receive claims, allegations, or complaints from third parties and/or authorities related to such User Content, or for no reason at all. However, we do not endorse or guarantee the accuracy, completeness, or reliability of any User Content.
You agree that the User Content is (and will continue to be) true, current, accurate, non-harmful, non-infringing upon any third party rights, and in no way unlawful for you to upload, import, export, copy, possess, post, publish, transmit, display or otherwise use, in the country in which you reside.
You agree and allow us to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their Intellectual Property Rights or their right to privacy.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we do not undertake to review all material before it is posted on the Platform, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any User or third party. We have no liability or responsibility to anyone for the performance or nonperformance of the activities described in this Clause.
Feedback and Reviews: The following terms constitute “Feedback Policy”:
You may submit your ratings on your gaming experience with our Platform and Services or provide reviews and feedback (collectively, “Feedback”) to us in written or audio-visual format, and/or share such Feedback with other Users, or the public. If you submit Feedback, it shall be exclusively owned by our Company.
By providing such Feedback to us, you acknowledge and agree that it may be used by us in order to: (i) further develop, customise, and improve our Platform and Services, (ii) provide ongoing assistance and technical support, (iii) contact you with general or personalised platform-related notices and/or interview requests based on your ratings and Feedback or otherwise, (iv) facilitate, sponsor, and offer certain promotions, and monitor performance, (v) create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our Platform and Services, (vi) enhance our data security and fraud prevention capabilities, and (vii) comply with any Applicable Laws and regulations, or for any other purpose.
We may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to post a Feedback or remove any Feedback posted in our public forums for any reason at our sole discretion.
In addition, you (1) represent and warrant that such Feedback is accurate, complete, and does not infringe on any third-party rights; (2) irrevocably assign to us any right, title, and interest you may have in such Feedback and (3) explicitly and irrevocably waive any and all claims relating to any past, present, or future moral rights, artists’ rights, or any other similar rights worldwide in or to such Feedback.
LICENSE FOR USE
Platform License: Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, limited right to access and use the Platform and install our App on wireless electronic devices owned or controlled by you. You are granted access to use the App strictly in accordance with the terms and conditions of this App license contained in these Terms. You shall not:
decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Platform, except as permitted by Applicable Law;
make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Platform;
violate any Applicable Laws, rules, or regulations in connection with your access or use of the Platform;
remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us;
use the Platform for any purpose for which it is not designed or intended;
make the Platform available over a network or other environment permitting access or use by multiple devices or Users at the same time;
use the Platform and/or Services for creating a product, service, or software that is directly or indirectly competitive with or in any way a substitute for the Platform and/or Services;
use the Platform to send automated queries to any website or to send any unsolicited commercial email; and/or
use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the Platform.
Apple and Android Devices: The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an 'App Distributor') to access the App:
The license granted to you for our App is a limited, non-transferable license to use the application on a device operating on Apple iOS or Android platforms, subject to the usage rules outlined in the applicable App Distributor’s terms of service, as well as any terms and conditions, including updates, as applicable from time to time.
We are responsible for providing any maintenance and support services with respect to the App as specified in these Terms or as otherwise required under Applicable Law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
To the maximum extent permitted by Applicable Law, the App Distributor will have no warranty obligation whatsoever with respect to the App.
You must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement.
You acknowledge and agree that the App Distributors are third-party beneficiaries of these Terms. Each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Usage Restrictions:
This license does not allow you to:
engage in any unauthorized resale or commercial use of the Platform and/or Services;
use any data mining, robots, or similar data gathering and extraction tools on the Platform; and
use the Platform and/or Services in a manner that could damage, disable, overburden, or impair our Platform or interfere with any other party's use and enjoyment of the Platform and/or Services.
OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS
Ownership Rights:
You acknowledge that no ownership of the Platform is being transferred. All rights, Intellectual Property, and interests in the Platform remain the exclusive property of the Company, its affiliates, or its licensors.
Intellectual Property Rights:
All rights, title, and interest in and to the Platform, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any Applicable Law (including any artwork, graphics, images, website templates, and widgets, literary work, source, and object code, software, computer code (including HTML), applications, audio, music, video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of the Platform or Services, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, inventions, trade secrets, logos, domains, customised URLs, trademarks, service marks, trade names and other proprietary identifiers, whether or not registered and/or capable of being registered (collectively, “Company’s Intellectual Property”), and any derivations thereof, are owned by and/or licensed to the Company.
You understand that the Platform may display or list products from various third-party brands, and the intellectual property rights, including trademarks, logos, and other proprietary content associated with these brands, remain the exclusive property of the respective owners. The Company does not claim any ownership or rights over such third-party intellectual property and its inclusion in the Platform is solely for the purpose of facilitating transactions and providing information to Users.
Subject to the provisions of these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use our Platform and/or Services strictly for its intended purposes. This licence explicitly does not confer any ownership rights to you except as otherwise stated in this Clause, and any unauthorised use constitutes a material breach of these Terms.
All copyright and other intellectual property rights in the material on our Platform are reserved.
All intellectual property rights discovered, developed, or otherwise coming into existence as a result of, for the purposes of, or in connection with, the Platform or the provision of any Services will automatically vest in and are assigned to us, including any enhancements, improvements and modifications to the Intellectual Property. You must not represent to anyone or in any manner whatsoever that they are the proprietor of the Platform and/or Intellectual Property.
We respect the intellectual property rights of others, and you are expected to do the same. Uploading, posting, or otherwise transmitting any content that infringes on the Company's or any third party’s intellectual property rights is strictly prohibited. We reserve the right to promptly remove any infringing content from our Platform and take legal action if necessary.
You are not permitted to reproduce, modify, create derivative works, distribute, licence, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform, and/or Services except as expressly permitted by the Company, except as follows:
Your computer/mobile device may store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser/ mobile operating systems for display enhancement purposes.
You may take screenshots of the Platform interface for your own personal use and not for further reproduction, publication, or distribution.
You may download a single copy of the App to your mobile device solely for your own personal, non-commercial use.
If we provide social media features with certain content, you may take such actions as are enabled by such features.
You must not:
Modify copies of any materials from this Platform.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Platform.
These Terms do not convey any right or interest in or to the Company’s Intellectual Property (or any part thereof), except only for the limited license expressly granted above. Nothing in these Terms constitutes an assignment or waiver of the Company’s Intellectual Property rights under any law.
Use of your Intellectual Property:
You retain ownership rights to the User Content. By providing us with User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such User Content. To the extent that any User Content includes personal information of the User or third party, it will be handled in accordance with our Privacy Policy.
You acknowledge and agree that if you elect to upload any information or User Content to the Platform you are solely responsible for that information or User Content and that we will not be liable for any loss, expenses, liabilities, costs, or damages that are caused by the information you provide on the Platform.
You agree that we may refer to you, your name and make reference to you as a customer of ours in any communications or publications for the purposes of marketing or promoting our business provided that any proposed communication or reference is approved in writing in advance by you.
Report Copyright Infringements:
You agree not to upload or transmit any communications or User Content that infringes or violates the rights of any party while using our Platform. We do not permit infringing materials to remain on our Platform and encourage Users to promptly notify us if they believe any materials on our Platform, including advertisements or linked User Content, infringe third-party copyrights.
Upon receipt of a proper notice of claimed infringement under the Copyright Act,1957 (the “Act”), we will respond promptly to remove or disable access to the allegedly infringing material. We will follow the procedures specified in the Act to resolve the claim between the notifying party and the alleged infringer responsible for the User Content.
To report copyright infringement issues, please reach out to us at support@joinjumbo.com.
We reserve a right to terminate contractual relationships with third parties who repeatedly infringe the copyrights of others.
In the event that we receive notice regarding a copyright infringement, we may cancel your Account, or remove any User Content in our sole discretion, with or without prior notice to you. Any notices filed pursuant to this may be deemed accepted, applicable, and compliant with the Act, or not, at our sole reasonable discretion. We reserve the right to notify the person or entity providing the infringement notice of such an action and provide any details included therein.
The Company has no obligation to monitor or enforce any intellectual property rights that may be associated with User Content you provide to us, but the Company does have the right to enforce such rights through any means it sees fit.
WHAT CAN YOU DO AND WHAT IS A NO-GO WHEN USING OUR PLATFORM?
Subject to compliance with these Terms, including the 'Prohibited Uses' defined in Clause 9.6 below, we grant you a non-exclusive, non-transferable, revocable license to access our Platform and install our App for utilizing our Services.
Subject to compliance with these Terms, we may offer to provide the Services as more comprehensively described on the Platform. These Services, selected by you, are intended solely for your own use and are not to be used or exploited for the benefit of any third party.
The provision of Services will be carried out on a best-efforts basis. We do not provide any warranties for the continuous availability or the accuracy of any content or User Content.
You agree to be polite and respectful when you communicate or interact with others on the Platform or otherwise.
You agree to not compel others to create an Account, leave a review, or otherwise interact with a third-party website, application or service unless authorized by us.
Prohibited Uses:
While using our Platform and/or Services, you consent to abstain from activities that contravene these Terms, encompassing fraudulent acts, spamming, hacking, and any actions that could disrupt the operations of our Platform.
While using our Platform, you are strictly prohibited from assuming the identity of others indulging in any conduct that may falsely represent their identity.
You shall not edit or otherwise modify any material on our Platform unless you own or control the relevant information.
You are prohibited from probing, scanning, or testing the vulnerability of our Platform without our permission.
You agree not to submit, transmit, or display any User Content, or use in a context, that may be deemed as defamatory, libelous, obscene, harassing, threatening, incendiary, abusive, racist, offensive, deceptive, or fraudulent, encouraging criminal or harmful conduct, or which otherwise violates the rights of our Platform or any third party (including any intellectual property rights, privacy rights, contractual or fiduciary rights), or otherwise shows any person, entity or brand in a bad or disparaging light, without their prior explicit approval.
You agree not to publish and/or make any use of our Platform and/or Services on any website, media, network, or system other than those provided by the Company and/or frame, “deep link”, “page-scrape”, mirror, and/or create a browser or border environment around any of the Services, our Platform (or any part thereof), except as expressly permitted by the Company, in advance and in writing.
You are prohibited from using our Platform to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You are prohibited from decrypting or deciphering any communications sent by or to our Platform without our permission.
You shall not conduct any systematic or automated data collection activities, which include without limitation scraping, data mining, data extraction, and data harvesting on or in relation to our Platform without our express written consent.
You shall not use our Platform, Services or User Content or any part thereof except by means of the public interfaces.
You shall not use data collected from our Platform for any direct marketing activity, including without limitation email marketing, SMS marketing, telemarketing, and direct mailing.
You agree not to remove or alter any copyright notices, watermarks, restrictions, and signs indicating proprietary rights of any of our licensors, including copyright mark [©], creative commons [(cc)] indicators, or trademarks [® or ™] contained in or accompanying the Services and/or Platform.
You must not do anything that interferes with the normal use of our Platform and/or Services.
You must not systematically retrieve Personal Information, data or other content from our Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
You must not engage in any automated use of the system, such as using scripts to send comments or messages or using any data mining, robots, or similar data gathering and extraction tools.
Additional activities that are prohibited:
You may not access or use our Platform and/or our Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
The Users of our Platform agree not to:
trick, defraud, or mislead us and other Users, especially in any attempt to learn sensitive information;
circumvent, disable, or otherwise interfere with security-related features of our Platform, including features that prevent or restrict the use or copying of any User Content or enforce limitations on the use of our Platform, Services and/or the User Content contained therein;
disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
use any information obtained from our Platform in order to harass, abuse, or harm another person;
make improper use of our Platform and/or Services or submit false reports of abuse or misconduct;
use the Services in a manner inconsistent with any Applicable Laws or regulations;
engage in unauthorized framing of or linking to the Services;
upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any person’s uninterrupted use and enjoyment of our Platform and/or Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of our Platform and/or Services;
attempt to impersonate another User or person or use the username of another User;
upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms');
interfere with, disrupt, or create an undue burden on our Platform or the networks or services connected to them;
harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you;
attempt to bypass any measures of our Platform and/or Services designed to prevent or restrict access to our Platform and/or Services, or any portion thereof;
copy or adapt our Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including, without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses our Platform, or use or launch any unauthorized script or other software;
make any unauthorized use of our Platform and/or Services, including collecting email addresses of Users by electronic or other means for the purpose of sending unsolicited emails by automated means or under false pretenses.
You acknowledge and agree that your failure to abide by any of the foregoing or any misrepresentation made by you herein may result in the immediate termination of your User Account or your access to our Platform and/or any Services provided to you – with or without further notice to you, and without any refund of amounts paid on account of any such Services.
GAME INTEGRITY AND ANTI-CHEATING MEASURES
The Company continuously monitors gameplay and reserves the right to audit User activities to detect and investigate suspicious activities, such as unusual patterns of winnings, gameplay behaviors that deviate from typical user engagement, or reported incidents of cheating, fraud, or rule violations. You understand and agree that if any irregularities are identified, the Company may temporarily restrict the User's access to the Platform or specific features during the investigation and take appropriate corrective actions, including but not limited to withholding rewards, suspending accounts, or reporting the matter to relevant governmental authorities.
You acknowledge and agree that the use of bots, scripts, or any form of automated software to manipulate gameplay, earn rewards, or gain an unfair advantage is strictly prohibited. You further agree that detection of such tools will result in immediate account suspension and forfeiture of all Cash Winnings.
You must not attempt to exploit any technical vulnerabilities or loopholes, if any, within the Platform to your advantage. Any identified exploit must be reported to the Company immediately. You acknowledge that failure to do so, or any attempt to use such exploits, will result in severe penalties as outlined in this Clause.
You understand that each User is permitted to create and operate only one account on the Platform. You agree that creation of multiple accounts to manipulate outcomes, rewards, or game mechanics is strictly prohibited. Collusion between Users to gain an unfair advantage is also forbidden. Please note that violators will face penalties, including account termination.
You acknowledge and agree that Users found violating the integrity of the Platform by exploiting loopholes, using automated tools, sharing accounts, or engaging in dishonest practices will face strict penalties. Such penalties may include the loss of accumulated Game Tokens or Cash Winnings that the User may otherwise have been entitled to receive, which shall be void and forfeited. Additionally, any money improperly received by the User will be subject to disgorgement or recoupment. The Company may also impose a fine of up to ₹1,00,00,000 for engaging in unfair methods, temporarily or permanently suspend the User's account, and disqualifying the User from ongoing and future games or events. In severe cases, legal action may be initiated. The Company reserves the right to take any combination of these actions based on the nature and gravity of the violation.
Users are encouraged to report any suspicious or unethical activity observed on the Platform through the designated reporting mechanism available in the App. Reports will be treated confidentially and investigated promptly. Any form of retaliation against users who report such behavior is strictly prohibited and will result in disciplinary action, including account suspension or termination. All Users must comply with the Platform’s policies, including the Game Rules, Terms of Service, and any other applicable guidelines. Violations of these policies will be addressed in accordance with the measures outlined in these Terms.
USER REPRESENTATIONS
By using our Platform and/or Services, Users represent and warrant that:
all the information submitted on our Platform will be true, accurate, current, and complete;
Users will maintain the accuracy of such information and promptly update such information as necessary;
Users have the legal capacity and you agree to comply with these Terms;
the use of our Platform and/or Services shall be solely for the purposes of personal use;
Users are not a minor in the jurisdiction in which they reside and are responsible for adhering to their country's laws when accessing our Platform and utilizing our Services, given that the Company is located in New Delhi, India;
You will not access the Platform using bots, emulators, virtual environments, Artificial Intelligence tools, or any other methods that alter the game code or modify the natural gaming experience to reduce its difficulty. Any attempt to make the gameplay easier through such means is strictly prohibited;
you will not use the Platform for any illegal or unauthorized purpose;
any funds added to the Jumbo Wallet, whether as Shopping Credits or otherwise, are not derived from any unlawful, unethical, or illicit activities. Users affirm that they have not engaged and will not engage in activities involving illegal or criminally obtained funds, including but not limited to fraud, money laundering, terrorist financing, or other criminal activities.
you will use the Platform solely for entertainment purposes. You will not use the Platform and/or Services for any form of gambling or engage in any similar illegal activities; and
the use of our Platform and/or Services will comply with all Applicable Laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, licensing, privacy, data protection, the transmission of technical data exported from India or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising).
IS THE COMPANY RESPONSIBLE FOR THIRD-PARTY WEBSITE INTEGRATIONS INTO THE PLATFORM?
You understand and acknowledge that we provide links to third-party sites on our Platform for your convenience. You acknowledge that when you access third-party sites, you do so at their own risk.
You understand that external sites are beyond our control, and we are not accountable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such external websites or resources. The inclusion of any link does not imply endorsement or sponsorship by us or any association with its operators.
We may provide access to services from external or third-party service providers, seamlessly integrated into our Platform. You acknowledge and agree that any issues or non-performance of such services will be addressed on a best-effort basis, subject to the pass-through obligations as agreed with the external/third-party service providers. You further understand that any charges or obligations you incur in your dealings with these third-party sites are your responsibility.
You may be notified when you are leaving our Platform and redirected to access a third-party site or service. Additionally, we are not responsible for any content, advertisements, products, or other materials available on external sites or through integrated services.
You acknowledge that the linked third-party sites are not under our control and may collect data or solicit personal information from you, or they may automatically collect information from you. You are advised to exercise caution when navigating external websites and using the tools and integration services and carefully review the terms and conditions and privacy policies of all off-website pages and other websites that they visit. Please read our Privacy Policy to learn more about integrations with third-party service providers.
We reserve the right to modify or remove links to third-party websites and services at any time without notice. Continued use of our Platform constitutes acceptance of any modifications to the links provided.
You acknowledge that we collaborate with external or third-party service providers to enhance the user experience. Any collaborative efforts aim to improve services but are subject to the terms and conditions agreed upon with the respective service providers.
IS USER INFORMATION COLLECTED SECURED?
Please take a moment to review our Privacy Policy, which governs not only your visit to the Platform but also details the terms related to the collection of information from you, security measures, access to your data, and the transfer of your information. Rest assured, any personal information or data you share with us while using the Platform is treated with the utmost confidentiality and is strictly handled in accordance with our Privacy Policy, as well as applicable laws and regulations. If you have any objections to the transfer or use of your information, we kindly advise against using the Platform. Your privacy and trust are of utmost importance to us, and we strive to maintain the highest standards of data protection and security.
IS THE PLATFORM AVAILABLE 24/7?
While we do our best to keep the Platform up and running all the time, we can't promise it will always be perfect. Sometimes, there might be interruptions, delays, or errors, or the Platform might not be free of viruses. If there are any problems, we'll try our best to fix them as soon as possible.
You need the internet to use the Platform, and you shall have to cover the costs for that. We won't be responsible for those costs.
Our Platform might not work with every device, operating systems or software out there, and sometimes we will need to update it, which might make some parts temporarily unavailable.
We're not liable for any business losses or other indirect losses you might experience while using our Platform.
You are responsible for having the proper internet connection and devices to use our Platform. If you use wireless devices, you might have to pay extra fees for the mobile network or Wi-Fi. And while we try to make sure our Platform works on most devices, we can't guarantee they'll work perfectly on every single one.
UNDER WHAT CIRCUMSTANCES MAY MODIFICATIONS AND INTERRUPTIONS OCCUR ON THE PLATFORM?
We reserve the right to change, modify, or remove the contents from the Platform and/or Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Platform. We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to our Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without any notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform and/or Services during any downtime or discontinuance of the Platform. Nothing in these Terms will be construed to obligate us to maintain and support the Platform or to supply any corrections, updates, or releases in connection therewith.
UNDER WHAT CIRCUMSTANCES MAY ACCESS TO THE PLATFORM AND/OR SERVICES BE TERMINATED?
These Terms shall remain in full force and effect while you use the Platform and/or Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES AND/OR PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
We reserve the right to deny access to the Platform, terminate Accounts, remove content, or disable any features or identifiers (whether chosen by you or assigned by us) at any time, if, in our judgement, any information you provide or actions you take violate the Platform policies, Applicable Laws, or governmental policies.
If we terminate or suspend your Account or your access to the Platform and/or Services for any reason, you are prohibited from registering or creating a new account under your name, a fake or borrowed name, or the name of any third party, regardless of whether you act on their behalf. In addition to suspension or termination, we reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive remedies.
Upon termination of your Account and/or access, you must immediately discontinue use of the Platform. All licenses granted to you under these Terms automatically terminate and you shall automatically forfeit the right to use the Platform.
If you are found to be in contravention of these Terms or any part thereof, any Cash Winnings and/or Game Tokens that the User may otherwise have been entitled to receive shall be void and forfeited. Additionally, any such money received by the User shall be subject to disgorgement and/or recoupment. Additionally, the Company reserves the right to charge a fine of up to ₹1,00,00,000 for engaging in unfair methods.
We may terminate these Terms by providing written notice to you if you fail to remedy a material breach of these Terms within two (02) days of being notified of the breach.
You have the liberty to terminate your Account and/or uninstall the App whenever you wish by adhering to the instructions that are clearly outlined on the Platform.
Clauses including Indemnity, Disclaimer, and Limitation of Liability, shall survive termination of these Terms.
WARRANTIES AND DISCLAIMER
Pursuant to Clause 6 of the Game Rules policy, you understand and agree that-
THE PLATFORM AND SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE PLATFORM AND SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM USER ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, AND (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE;
installing our App or participation in any games available within the App does not guarantee any winnings or financial returns. All gaming content is provided for entertainment purposes only, and you should not rely on this App as a source of income. While we strive to create a fun and engaging experience, the outcomes of games may involve elements of chance, and results are not predictable. The Company has no influence over game outcomes and cannot guarantee any specific winning percentage. By using this App, you acknowledge that winning or losing is determined by your individual performance and gameplay, and that results will vary from player to player. You further acknowledge and accept that you may not win and that you are participating at your own risk;
the products available for purchase in the Jumbo Shop are only sold by us as vendors and are not manufactured by the Company. Our liability is limited to the sale and distribution of these products. We do not make any representations or warranties regarding the fitness, quality or expiry of the products. Any concerns, complaints, or issues related to the product’s condition, usage, or warranty should be directed to the manufacturer or proprietor of the product. You further understand that we are not responsible for any claims, damages, or issues arising from the use of these products, and you should contact the relevant parties directly for resolution;
playing the games available within the App can be an enjoyable experience; however, it is important to be aware of potential health risks associated with prolonged gaming. These risks may include, but are not limited to:
Eye strain: Extended screen time can lead to discomfort, dryness, or irritation of the eyes;
Repetitive strain injuries: Prolonged use of gaming devices may result in injuries to the hands, wrists, and arms; and
Seizures: Some individuals may experience seizures triggered by flashing lights or patterns in games;
prolonged gaming may also lead to gaming addiction. We recommend taking regular breaks and seeking help if you feel you may have a gaming addiction. While the App is designed to be a fun experience, it's important to be aware of the potential consequences of excessive gaming. Some Users may develop an unhealthy attachment to the game, which can negatively impact their daily lives and well-being;
the games on our Platform are strictly for entertainment purposes and do not involve any monetary stakes, consideration, or real-money transactions. Shopping Credits and Game Tokens, the in-App currencies used for participation and shopping, are earned solely through non-monetary activities and cannot be purchased, redeemed for real money, or exchanged.
it is your responsibility to ensure that your participation in any gaming activities provided by us is legal in your jurisdiction. By using this App, you acknowledge and agree that it is your sole responsibility to comply with all Applicable Laws and regulations related to online gaming. We do not provide any form of gambling or betting services. All gaming content is intended for entertainment purposes only. If you are unsure about the legality of your participation in any gaming activities, please consult with a legal professional in your area. We are not liable for any legal issues or consequences that may arise from your use of this Platform;
you must exercise caution and diligence when interacting with individuals attempting to connect with you via social media, phone, or other electronic mediums outside of official communication channels from the Company. You agree to remain vigilant against fictitious or misleading offers made by persons claiming to be representatives, employees, or partners of Jumbo, especially when contacted from unidentified or unofficial phone numbers, email IDs, or other platforms. Before dealing with such individuals, you are solely responsible for verifying the authenticity of their claims by using the official contact details provided on the Platform. We shall not be liable for any losses or damages arising from interactions with unauthorized individuals.
the use of the Jumbo Wallet, Shopping Credits, Cash Winnings, and related services may be subject to various local and national regulations, including but not limited to anti-money laundering (AML), counter-terrorist financing (CTF) regulations, and know-your-customer (KYC) laws. You are solely responsible for ensuring compliance with all applicable legal requirements. We do not assume any responsibility for your compliance with such regulations. We reserve the right to conduct due diligence checks on payments, funding sources, or transactions to ensure adherence to these regulations. If we reasonably suspect or have evidence that funds or transactions are linked to illegal activities, we reserve the right to suspend or terminate your access to the Platform and Services and report the matter to relevant authorities;
utilizing Services and engaging with third-party services through the Platform involves inherent risks. We cannot ensure specific outcomes from such interactions and usage. Therefore, you assume all associated risks, liabilities, and potential harm that may arise from these interactions. These risks include but are not limited to, misrepresentation of information by third-party services, breaches of warranty or contract, rights violations, and any resulting claims or consequences;
except as provided in these Terms, no further warranty, condition, undertaking, or term, express or implied, statutory or otherwise as to the condition, quality, performance, or fitness for the purpose of the Platform provided in accordance with these Terms is given by us, other than as required by law. All implied warranties are hereby excluded; and
we do not recommend the use of the Platform for hosting personal content and shall not bear any security or integrity obligations or risks regarding breach or damage to any such content.
LIMITATION OF LIABILITY
We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilization or inability to utilize the Platform and/or Services.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform and/or Services, even if we have been advised of the possibility of such damages.
We shall not be liable for:
unsuccessful transactions, delays, or financial losses due to events beyond our control or third-party services;
the Platform, not meeting individual requirements, containing defects, or causing damage due to cyber attacks or other breaches beyond our control;
internet transmissions not being entirely private or secure; messages may be read by others; and/or
under various legal theories, we shall not be liable for loss of profits, revenue, goodwill, or any indirect or consequential damages arising from the use of the Platform and/or Services. You should be aware of potential risks in internet transmissions.
You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for our Services to you, and such limitations will apply even if we have been advised of the possibility of such liabilities.
You acknowledge and agree that the Platform does not provide any financial, investment, or gambling advice. Any participation in games or transactions made through the Platform is solely at your discretion. The Company makes no representations regarding the profitability, success, or financial outcomes of using the Platform.
You acknowledge and accept that there is a risk of losing Game Tokens, Shopping Credits, or Cash Winnings during your use of the Platform and Services. You assume full responsibility for any losses incurred as a result of participation in the games, transactions, or any other activities on the Platform. Furthermore, you acknowledge and agree that our Platform and Services are intended solely for entertainment purposes, and we do not assume responsibility for the actions, representations, or outcomes of any User.
INDEMNIFICATION
You are solely and exclusively responsible for the utilization of our Platform and/or Services:
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand received or suffered by us, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of (1) your contributions; (2) use of the Platform, Services, and/or User Content; (3) breach of these Terms or any terms outlined in other policies; (4) any breach of User representations and warranties set forth in these Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; (6) any overt harmful act toward any other User of our Platform with whom User connected via our Platform; or (7) any inaccuracies or errors in the results provided by the Platform. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.
DISPUTE RESOLUTION AND GOVERNING LAW
You expressly acknowledge and agree that we shall have the right to enforce these Terms against them.
These Terms shall be construed in accordance with the Applicable Laws of New Delhi, India.
In the event, a dispute or difference arises in connection with (i) these Terms, and (ii) your access to or use of our Platform and/or Services, the parties to the dispute shall attempt in the first instance to amicably resolve such dispute through mutual consultations.
If the Parties fail to resolve the Dispute by mutual negotiation and consultation within a period of 30 days, you agree to submit the dispute to the Arbitration for determination administered by the Centre for Online Resolution of Disputes (CORD) (www.resolveoncord.com) in accordance with the Rules of Arbitration of CORD, prevailing as on the date of initiating arbitration. The arbitral tribunal shall consist of a sole arbitrator who shall be appointed by CORD in accordance with its Rules. The decision of the arbitrator shall be final.
The seat of arbitration shall be New Delhi, India. The language of the arbitration shall be English.
In the event that CORD is unable to assign an Arbitrator or such Arbitrator is unable to initiate the proceedings within a period of 60 days from the date of notice of the arbitration or in the event that there is no hearing conducted by the Arbitrator within a period of 90 days of the commencement of the arbitration proceedings, the Parties agree to submit to the jurisdiction of the competent courts at New Delhi, India for the resolution of the disputes.
Notwithstanding the foregoing provision, you agree that we have the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum.
NO CLASS ACTIONS
UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, YOU AGREE THAT YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
MISCELLANEOUS
You understand that we will not be liable to you if we are prevented from, or delayed in, providing the Services due to acts, events, omissions, or accidents beyond our reasonable control (“Unavoidable Events”). Where an Unavoidable Event occurs, we will attempt to recommence the provision of the Services as soon as reasonably practicable.
We may assign any or all of our rights and obligations to any person or affiliate entity at any time. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
You acknowledge that there is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services.
CONTACT
If you require further information or have any inquiries or concerns regarding the Terms of Service, please do not hesitate to contact us in writing at:
Email: support@joinjumbo.com