Thank you for shopping at Jumbo!

We value the trust you (“you" or “your”) place in Zumbo Innovations Private Limited ("Company," "we," "us," or "our") by accessing and using our Platform https://joinjumbo.com/ (“Website”), our mobile application “Jumbo” (“App”) and our Services or any other websites, applications, and services we offer from time to time by or in connection therewith (collectively called as the “Platform”). We always try our best to provide you with satisfactory products that exceed your expectations. Once you place an order on our, our team works diligently to ensure your products are packed securely and dispatched in a timely manner. This Shipping Policy ("Policy") is designed to outline the process and terms for the shipping of products purchased on our Platform. 

Please note that this Policy applies exclusively to products purchased from our Platform and should be subject to the terms and conditions outlined in this Policy along with the Return and Refund Policy, Terms of Service, Privacy Policy, and Game Rules.

1. How long does it take to process and prepare my order for shipment?

Orders are typically processed within 7-14 business days. Once your order is confirmed, the packing process is initiated to ensure your items are prepared securely for shipment. Please note that the delivery timelines may vary for each product. You should refer to the delivery timelines specified on the product details page for accurate information.

2. Are there any delivery charges for shipping my order?

Delivery charges may vary based on the product and the delivery location. Factors such as the size, weight, and type of product, along with the shipping destination, influence the charges. To view the exact delivery charges for your order, please refer to the Order Summary at checkout.

3. What shipping methods are available to buyers?

We currently offer standard shipping. This method ensures that your order is delivered efficiently and securely within the estimated delivery time frame.

4. Do shipping options vary based on the type, size, or destination of the product?

Yes, shipping options vary based on the product type, size, and destination. Some products may require truck transport, while others can be shipped using regular methods through courier agencies. Additionally, certain items may need to be shipped via cargo. The appropriate shipping method will be selected to ensure the safe and efficient delivery of your order.

5. What is the expected delivery time?

The expected delivery time for your order depends on several factors, including the product type, vendor policies, and the delivery location. Typically, delivery timelines are estimated at checkout and displayed in your order summary. You can expect 7-14 business days. However, Some items may have longer delivery times due to factors like product availability, location remoteness, or customizations. For the most accurate estimate, refer to the delivery timeline mentioned on the product page or in your order confirmation email. 

6. Can I cancel my order?

Yes, you can cancel your order as long as it has not been shipped. Once your order is confirmed and dispatched, cancellations will no longer be possible. 

7. Can I track my order?

Yes, you can track your order. Once shipped, a tracking ID or link will be sent via email or SMS. You can also check the "My Orders" section on your account to view real-time updates. For assistance, contact our support team.

8. What should I do if my tracking information is not updating?

In rare cases, tracking information may not be updated immediately. If there's a prolonged lack of updates, please contact our customer support, and we'll investigate the issue promptly.

9. What if I provided the wrong address for the delivery of my order?

If you provided the wrong address for delivery, please contact our customer support team immediately. If the order hasn’t been dispatched, we’ll try our best to update the address. However, if the order has already been shipped, changes may not be possible, and additional charges could apply for rerouting or re-delivery.

Please note that any issues arising from an incorrect address are the sole responsibility of the buyer. If the delivery is unsuccessful due to an incorrect address, the order will be returned, and the buyer will need to bear any related charges. Double-check your address during checkout to avoid such complications.

10. Can I change the delivery address while the order is in transit?

Unfortunately, we cannot change the delivery address once the order is in transit. Please ensure the accuracy of your address during the checkout process.

11. What happens if I am not available to receive my order during delivery?

If you're unavailable during the delivery, the delivery partner may leave the package in a secure location, ensuring the safety of your delivery. Alternatively, the delivery partner might leave a delivery attempt notice or make a subsequent redelivery attempt.

12. What happens if I refuse to accept the delivery of the order?

If you refuse to accept the delivery of your order, the package will typically be returned to us. Any shipping fees or additional charges incurred due to the refusal may be deducted from your refund, if applicable. Refunds will be processed based on the vendor's policy, and certain items might not be eligible for refunds in such cases.

It is recommended to accept the order and then follow the return process if there is an issue with the item. For further assistance, contact customer support.

13. How do you handle lost, damaged, or delayed shipments?

If your shipment is lost, damaged, or delayed, we will work with the shipping carrier to resolve the issue. For damaged items, report within the specified time frame for a replacement or refund. In case of lost shipments, we’ll verify and offer a replacement or refund. For delays, we’ll assist with tracking and provide updates. Please contact our support team for assistance.

14. Who is responsible for any damage to the orders after dispatch or once delivered?

Prior to the delivery of the product, we shall be responsible for any damage. Once delivered, the buyer shall be responsible for any damage. We do not assume liability in this regard.

Buyers are strongly encouraged to conduct a thorough inspection of the products upon receipt to address any concerns promptly.

15. What if the delivery of my order is delayed?

We strive to ensure timely delivery for all our orders. However, there may be instances where orders arrive after the estimated delivery date. If you experience a delay, we recommend taking the following steps:

Track your package: Confirm the estimated delivery date in the [My  Orders] section by tracking your package.

Verify your shipping address: To prevent delivery issues, ensure your address information is accurate and up to date in your profile and in the [My Orders] section. You can also add delivery instructions to your addresses.

Check payment processing: Review the payment processing status in the [My Orders] section to ensure there are no issues.

Wait 48 hours: Allow for an additional 48 hours to account for any unexpected delays.

Taking these actions will help you stay informed and address any potential issues related to the delivery of your order.

16. How can I report the delayed shipment?

In case you do not receive the delivery within 2 (two) days of the estimated delivery date, please contact our customer support with your order and tracking details. We will investigate the issue and provide assistance.

17. What should I do if my order arrives damaged, incorrect or empty?

If you receive a damaged order, an incorrect product, or an empty package, please take clear photos of both the item (if applicable) and its packaging. It is also mandatory to record a video of the unopened package, ensuring the shipping label is clearly visible. Send the video, photos, and your order details to our customer support team. Kindly note that we cannot process any refund or return requests without this video evidence.

18. What happens if my order is marked as delivered, but I haven't received it?

If your order is marked as delivered but you haven't received it, please check with neighbours or building managers to see if they have accepted the order on your behalf. If the issue persists, please reach out to our customer support team for assistance.

19. How to report any other issues I have regarding the shipment of my order?

You can report your concerns and issues with your shipments by emailing us at company@joinjumbo.com.

20. Are there any international shipping options available?

As of now, we don’t deliver items internationally. Please ensure the delivery address is in India.